Ace Pet Resort - Allen, TX

Shelley D. 

on Birdeye

a month ago

I dropped my two cats off on a Saturday at ACE Pet Resort while we were going on vacation. When I arrived, I was informed that the cat room was being painted and that my cats would not be able to stay in the cat condos but in 'kennels' somewhere else in the facility due to paint fumes. I was assured that it would only be for two days (until Monday). I asked to see where the cats would be staying and was informed that I was not allowed to see where they would be kept as it was not a tour day/time. I expressed my concern abo... read more

S O. 

on Birdeye

2 years ago

I took my dog here for training recently and the experience was very one-sided for me. How the overall business is run is highly unprofessional and unorganized. However, the trainer, Broderick, was the only consistently wonderful part of this facility. I never had any problems with him!! He was always willing to talk to me when I had questions, meet me for follow-ups, and even checks in from time to time to ensure the continued home training is successful. While I would not recommend bringing your dog to Ace at all, I would ... read more

Glenda Huff R. 

on Birdeye

5 years ago

Worst boarding facility!! Had to cal 4 plus times for my dog to be let out of her "suite" Would NOT recommend! 

Natalie 

on Birdeye

6 years ago

I used to work here and let me tell you, this place is a piece of work. Dog's water bowls aren't filled on weekends because the teenagers are too busy worryingy about getting off on time, employees work many times a week with no manager on site, the front desk never communicates with the people who take care of the dogs to see how they are or if they are misbehaving, ect. ect., I could write a book about complaints. There's one particular regular daycare dog that bites workers when being let out of his kennel. One time, I fo... read more