Access-A-Ride

Katie H 

on Google

3 days ago

I have been using this service for over 15 years, and I am deeply frustrated and disappointed by the consistently poor customer service. The representatives, whether trip schedulers, same-day support staff, or supervisors, are repeatedly rude, dismissive, and unprofessional. It is incredibly disheartening that a service designed to support disabled riders can have staff who make the experience feel more stressful instead of accessible. Whenever I call for help locating my vehicle or resolving a trip issue, I am met with beli... read more

Jean Montoya 

on Google

2 weeks ago

I have been approved for Access-A-Ride for years, but when I would call to schedule a ride (doctor's appointments and procedures), they would rarely show up. They would authorize me to take a taxi and get reimbursed, but they never refunded any of the taxi receipts that I submitted. I finally was offered an Access-A-Ride MTA card to travel on the bus for free, which is what I am now using. I am disabled and elderly and sometimes fall when trying to get on and off buses. Access-A-Ride has been very unreliable and difficult to... read more

Rosa Santos 

on Google

3 weeks ago

Overall the drivers are helpful and we are grateful for the service however my mom presently has a pickup time of 6:00 p.m. and its 6:45 and she's still waiting in the rain. 82 years old Why? this is what I don't understand? And she's still waiting? 😔 

Amber Patriarca 

on Google

a month ago

It's genuinely the shittiest service the MTA offers and that's saying a lot considering it's the same organization that runs the buses and trains. They never show up on time, making you miss important doctors appointments, or just leave you stranded out in the cold freezing half to death. You're better off paying for a handicap Uber and saving yourself hours of waiting and fighting on the phone with their useless, lying telephone support team.