Accent Appliance Parts & Service

Terri Ford Waterman 

on Facebook

6 years ago

came out last Tuesday and said my brand new refrigerator needed a heater and a thermostat and they had to order them. can't come back until monday. in the meantime food is going bad. shouldn't a repair person keep these things on a truck and you can't tell me in DFW it takes 6 days to get those parts?? 

Aaron Olivares 

on Facebook

7 years ago

Technician that was sent out broke my dryer that I’ve had for only 5 months. He even stated that he wasn’t entirely sure if he had the correct part. The frustrating part is after speaking with the manager, they never called back like they said they would. After returning back home, the dryer drum was not correctly mounted back and wires were actually visible through the back of it. He didn’t even reconnect the vent which takes 30 seconds to accomplish. One would think that the management of a small business would ensure that... read more

David Rosado 

on Facebook

7 years ago

They were sent to service my Kitchenaid dishwasher, which caught fire. At first they stated that Whirlpool would pay for the fix, but then said that only one part would be covered under warranty, and I should pay for the other damaged parts and labor. This was not their fault, it was Whirlpool. Whirlpool SUCKS! They know their dishwashers catch fire, and only offer a $100 buy back. In any way, the technician was very polite and sincere. I would do business with them based on that......my beef is with Mother Fucking Whirlpool... read more

Bobbia Gay 

on Facebook

7 years ago

Too bad the lowest review was a 1/5!!! My refrigerator went out and LG sent the claim over last night, at which time I was told it was accepted. As of 2p this afternoon, I hadn't received any communication from Accent Appliance so I called. The person I spoke to was very unprofessional and nonchalant and stated that the dispatcher had more than 187 tickets to process and that it was possible a technician could come out on NEXT THURSDAY, JUNE 29, 2017. Obviously this company has more business than it can handle. Needless to s... read more

Patricia McLellan Hill 

on Facebook

8 years ago

Very professional, dependable and thorough! Thank you Theo for your perseverance in correcting our washer problem. Trish Hill 

Linda Ann Snyder 

on Facebook

9 years ago

Donny did a great job.I will be using this company from now on. 

akasally 

on Citysearch

14 years ago

Thanks to the office people- – I had a technician come out and check my washer. The technician was very nice and said that my washer needed a transmission. I thought it was going to cost me an arm and a leg, fortunately for me, the office people checked the warranty information on my washer and found that the transmission was still under warranty. That really saved me lots of money. I had another company come out and they wanted me to pay for the WHOLE repair myself- but thankfully a friend told me to call Accent. Now I reco... read more

criss4609 

on Citysearch

15 years ago

very rude dont know what there doing – these people should not be in business no call backs and a rude staff the worse service dont go there for the love of god save yourself the agervation