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Academic Urology and Urogynecology of Arizona
- Doctors
- Phoenix, AZ
About this business
Location details
3618 West Anthem Way, Ste D114, Phoenix, AZ, 85086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely terrible patient services. Website is a joke - NOBODY monitors it. I hope you were not expecting your tests to be done soon, or the results evaluated once done. They leave you twisting slowly in the wind - hope your news turns out to be good.
Horrible customer service. They could not find my referral because I did not know how many pages it was when my doctor sent it to them!? I asked “who would know that” and they said “you’ll need to call your primary physician and find out the date and time they sent the referral as well as how many pages it was… we cannot look it up any other way”. I can’t trust a doctor who runs the office this way!
Went here for a consultation for a severe pelvic organ prolapse. The front desk was kind. That was it. I was treated as if I walked in off the street no referral no paperwork filled out. I filled it all out and was sent with a detailed referral . I was treated like I was just hoping I could come in and have a pelvic exam ! asked why I was there on 3 separate occasions even though I completed all the intake paperwork . I had to start from scratch explaining my issues that are embarrassing and uncomfortable. I was treated as i... read more
They do not answer the phone which makes it hard to schedule or cancel an appt.
I don't know why there are any bad reviews. Dr. Kaplan is amazing and his NP is as well. The people at the front desk were so kind and funny. We had the best experience. We live right around the corner from this practice and couldn't be happier that we have a urologist this close to us and they really care! The Dr. told my husband..."Don't you worry, we are going to run all the tests we need to, to find out what's going on." Great practice all around!
Frequently asked questions about Academic Urology and Urogynecology of Arizona
How is Academic Urology and Urogynecology of Arizona rated?
Academic Urology and Urogynecology of Arizona has a 3 star rating with 35 reviews.
When is Academic Urology and Urogynecology of Arizona open?
Academic Urology and Urogynecology of Arizona is closed now. It will open at 8:00 a.m.
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