AbacusNext

Riley Walters 

on Google

a year ago

Awful software. Predatory practices. Nothing worked the way they said it would. Never could get Electronic signatures to work. Billing was completely unusable. Portal is not client friendly in the slightest. Customer service was never helpful and takes forever to get back to you. None of the integrations promised worked at all. Forced me into a 3 year contract. Be warned, if you don't cancel 60 days before, they AUTO RENEW you for 12 months! And You cannot get out of it. They do not notify you of your contract end date, of y... read more

Joseph Plaggenberg 

on Google

a year ago

I have been with them on their Caret Legal software for almost a year, and I ran into an IT issue that has altogether stopped my ability to do online banking and update my accounting books. It has been two months, and after sending several emails requesting merely a status update, they have simply stopped responding to me. I do not know what is going on with them, but this is terrible customer service and it is really affecting my business. I will not be recommending them to other firms. 

Andrew Segal 

on Google

2 years ago

This is the worst company I’ve ever dealt with in my life. We hired them to help with legal office software. They promised customer support. There was none. Unfortunately we signed a five-year contract and for the past five years we’ve been paying for absolutely nothing. This company also flat out lied to us. When we purchased it, we wanted to integrated with QuickBooks. They told my law partner that that wouldn’t be a problem at all. It wasn’t a Normas problem and didn’t work. This company is not trustworthy. I would never ... read more