AAA Crofton Car Care Insurance Travel Center

Melody Alićia 

on Google

2 months ago

If I could give 0 stars, I would. I brought my mother’s car in to be serviced on Monday, June 2 for an oil change, a possible nail in the front tire and for the center, mid brake light to be fixed. The advisor did not inform me that the technician who could perform the work on the car was not there until hours later when I came to pick my car back up. He scheduled me to bring the car back in on Thursday when the technician was in the office. My mother and I were there for over 3 hours just to be told that the advisor made a ... read more

Marcus 

on Google

3 months ago

I made an appointment more than a week ago and informed that I would be a wait in (not a drop off) customer and when I arrive today for my appointment, I'm turned away. First thing I'm told is, "Please tell me you're dropping off!" A brief exchange occurred and, to summarize... I'm told they have no master technician, no state inspector, no A/C mechanic and no diagnostics tech available. All of this loss occurred within the last week, after I made an appointment. I check my email, my text, my missed calls... I was given zero... read more

Michael Wagner 

on Google

3 months ago

Despite the big letters this happened. Thankfully, they made it right. 

David Horning 

on Google

4 months ago

Where do I begin? My wife's vehicle has been at this location since September 2024 with very little communication. The old store manager was very rude and argumentative. He didn't know how to speak to customers after they said they fixed the vehicle and then said something else is wrong with it. When asked to speak to his regional manager he hung up on me. Then I had to call another location to get ahold of his district manager for things to start to move along. The district manager listened to the phone call and apologized ... read more