A Step in Time Chimney Sweep

Alicia B 

on BBB

7 months ago

I tried to schedule an inspection and cleaning with this company and they were very difficult to get ahold of. Once I made contact and scheduled everything, I couldn’t get ahold of them to reschedule due to a work conflict. I am Active Duty Air Force and can’t guarantee to be home during normal work hours. I attempted to call them multiple times to reschedule and they never returned my voicemail. The owner called the morning of and told me he was on the way and I relayed that I called to reschedule and never heard back. He t... read more

Michelle M 

on BBB

a year ago

Great customer service and care. Andrew came out to our property, looked over both fireplaces and gave us the best strategies for moving forward. Looking forward to moving forward with the recommended work to prolong the life of our chimney and fireplace. I couldn't be happier with the way that I was treated and the fair pricing. Thank you again! 

Margaret M. 

on Birdeye

a year ago

Great company. Professional and knowledgeable.  

Edna W 

on BBB

a year ago

If I could give this company a 0 it would be most befitting. Long story short , I contracted A Step In Time for an inspection of chimney and/or cleaning if needed and a dryer vent cleaning. The technician conducted a level 1 inspection and sweep. Found gaps in smoke chamber which presented a hazar and Recommended I Do Not use fireplace until fixed. I contracted A Step In Time to do the work so recommended by the tech but I am so sorry I did not get a second opinion. I was charged $ ******to parge gaps in smoke Chamber; *****... read more

Cydney L 

on BBB

2 years ago

We called A Step in Time out for a chimney inspection and were told that the chimney was at risk of seriously damaging our house and needed nearly *****in repairs just to use it safely. Luckily we declined and got a second opinion after seeing reviews online because apparently our chimney was completely safe to use and only required some moss cleaning on the crown (****). This business tried to completely rip us off for the tune of thousands of dollars. 

Cheryl O 

on BBB

2 years ago

I requested and scheduled a cleaning and inspection for a home I was purchasing. Technician did not clean the unit prior to inspecting. I was told that the entire unit needed to be replaced with a pre-fab unit for ********** I asked how he could adequately inspect the unit to make that determination prior to cleaning the unit. He told me that there was no point in cleaning the unit because I could not use my fireplace safely after cleaning. I was charged a ****** fee for his "inspection." I got another local reputable compan... read more

Knox H. 

on Birdeye

3 years ago

Jake and his team were excellent. They actually were able to service our 3 chimneys a week earlier then promised. They replaced crowns, flashing, added a cap and even improved the brick work on two of the three chimneys. Their customer focused approach was noteworthy along with product knowledge, courtesy, and professionalism. I would recommend them without hesitation. 

Eugene B 

on BBB

3 years ago

We had a complete chimney inspection and were very pleased with the attention to detail and the quality of the work. We found the bill to be quite reasonable even before the military discount. The chimney had been relined and the concrete cap had been replaced almost 30 years ago, so we knew it was time for additional maintenance and repair, A week later, the two man crew from Richmond arrived on time as scheduled and replaced the concrete cap and re-pointed the bricks. We are very pleased with the quality of their work from... read more

Michele C. 

on Birdeye

3 years ago

My experience with A Step in Time Chimney was outstanding from start to finish! Joseph was on time, polite, professional, honest and knowledgeable about my chimney repair needs. I was equally satisfied with the completed job. I highly recommend them for your chimney needs! Michele P. Clements