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A A Dependable Service
- Appliances & Repair
- Mattawoman, MD
About this business
Location details
12387 Waldorf Business Sq, Mattawoman, MD, 20601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company lied and gave our home warranty company a story about how we misused our oven when the door fell off. I used a bead of lock tight to hold it together so we could continue to use the stove top and prepare meals. Warranty repair was denied and it took two weeks to get AA to answer our calls. The lady on the phone was extremely rude and said that the technician reported they had to drill the screws out (he did not) and the frame was bent intentionally (it bent when the glass panel fell forward). We have the paperwork he... read more
I had some experience with this company when I had home warranty. If memory is correct I think they replaced the control panel of our wall oven. It was fairly decent turn around time given the circumstance. I understand the techs experience as I used to be a service tech in my previous jobs. The big difference is in my previous industry I only service one brand and 5-6 models. The appliance techs work on several brands and multiple models so it is almost guaranteed they dont have the parts they need on hand. They really do t... read more
Technician (Fred) was/is very knowledgeable, courteous, and professional. He is an asset to AA Dependable My 1-star review is based off of office practice(s) and a lack in their communication. AA charges approximately $100 to diagnose an issue (you pay that no matter what). Know that you will most likely not receive a repair on the day of diagnosis (little to no parts are kept on trucks) After a phone call to set up the repair (should you decide to go with their estimate of parts and labor cost), your labor portion is und... read more
Awful customer service. Wouldn't honor a quote given and failed to mention that service must be scheduled within 30days of service call. Tried to escalate to Supervisor to honor quote and Receptionist hung up the call and subsequent calls went to vm. Went to business office to request Supervisor and Receptionist refused to contact Supervisor. I went to next door business neighbor to see if they knew of a way to get a hold of AA Dependable business owner and learned that they were going out of business a month ago! Here I was... read more
After searching for a local repair person in Southern Maryland, the best option I could find was AA Dependable. I called, they answered, they scheduled an appointment for the following day in a reasonable 3 hour window. They advised the technician would call or text when he was on his way (which he did!). Once he arrived he was professional, courteous and respectful of our home. He ran through troubleshooting steps all the while educating me about things I could try before calling next time. He identified the problem (b... read more
Frequently asked questions about A A Dependable Service
How is A A Dependable Service rated?
A A Dependable Service has a 3.7 star rating with 95 reviews.
When is A A Dependable Service open?
A A Dependable Service is open now. It will close at 6:00 p.m.
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