5 Star Family Dental

C Lay Lay 

on Google

2 months ago

From the moment I walked into the office for my first visit, I felt welcomed. The office was very clean and had such a warm, inviting atmosphere. The receptionists were professional, attentive, and made the check-in process smooth and pleasant. The dental assistant was incredibly kind, a great communicator, and took the time to really listen to all of my concerns, which I truly appreciated. Her calming voice and the way she explained each step of the process before it happened helped ease my nerves and made me feel comforta... read more

Marcia D 

on Google

4 months ago

As a new patient, I had an excellent experience at this dental office and would definitely give them 5 stars. The office is very clean, welcoming, and has a comfortable atmosphere from the moment you walk in. The manager, Nico, was extremely helpful, professional, and polite. He made sure everything went smoothly and helped make the visit stress-free (Thank you so much for everything). The dental assistant, Tiffany, was wonderful. She took her time while taking images of my teeth and was very gentle throughout the process.... read more

Kevin Birmingham 

on Google

2 months ago

I have used this dentist for the past three years. I have had approximately three crowns put in. Two of them fell out about three times, and I had to go back in and have them recemented. Six months ago, I had a crown put in, and it fell out about two weeks ago. I went in to have it recemented. They tried to bill my insurance company. My insurance company denied the claim. This dental office sent me a bill for 184.00 for recementing a crown that should not have come out. I called my insurance company and was told that, per th... read more

Dominiqe Adams 

on Google

6 months ago

I come every 4-6 months for cleanings. Nice people, but I am confused and uncomfortable about the high staff turnover. I have had many dentists and hygenists over the past 5 years at Five Star Family Dental, and the new staff tend to not recognize the names of the previous dentists and hygienists, which is very weird. Aren't their names mentioned in previous appointment notes, at least? The lack of retention and not knowing who I will actually be seeing when I come in for appointments makes me want to leave. 

Heather Grinker 

on Google

7 months ago

I scheduled an appointment at this dental office based on their website, which stated they accept my insurance. However, when they called the next day, I was told they do not accept my insurance, despite what their website says and my insurance provider. They tried to offer me a $99 package instead. This was a waste of my time and feels misleading—be careful if you are relying on their website for accurate insurance information.