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360 Plumbing Service LLC
- Contractors
- Midlothian, VA
About this business
Location details
15001 Gates Mill Road, Midlothian, VA, 23112, United States
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Our hot water finally met its demise. Off a recommendation from others in the neighborhood (Woodlake) called 360. They were able to get out the next morning. The tech Brian was really friendly, informative and transparent. Quickly diagnosed our issue, put the call in to the shop and gave us an estimate within minutes. Did a full changeover of our system in 2 hours or so and had us back up up and running. Very pleased and will be 360 plumbing customers going forward 100%
Excellent customer service. Very professional! Shannon and Marcos were very great to work with. They showed up after my first call to the office, checked all the problems to confirm my requests, took the time to answer my questions and gave me an estimate within 48 hours as promised. They were back in a week to finish the work after I gave the go-ahead. Work was completed within a couple of hours with no issues and mess left behind. I highly recommend them.
If you are looking for a knowledgeable repair company these are your people. They are quick on turnaround and do a professional job.
We have been using 360 Plumbing for many years and they always do great work. Their team is professional with great communication and follow-up. Shannon and Marco were just out working in our Sump pump and did a great job. Prices are fair and we highly recommend.
Bottom line: Trust was broken. The focus felt more on charging per visit than actually solving the problem. Overall: Fast and responsive Not thorough in diagnosing the issue Not customer-centered when the original fix didn’t work Costs increased with each step, even when prior solutions failed Accountability & Trust Concerns: The resolution model felt step-based (pay per attempt), not outcome-based (fix the issue) The warranty covers whether the work was completed—not whether the issue was actually fixed Multiple incorrect d... read more
Frequently asked questions about 360 Plumbing Service LLC
How is 360 Plumbing Service LLC rated?
360 Plumbing Service LLC has a 4.9 star rating with 322 reviews.
When is 360 Plumbing Service LLC open?
360 Plumbing Service LLC is open now. It is open 24/7.
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