313 Vets

Oake Darcy 

on Google

a month ago

我的貓咪後腿受傷後，我第一時間帶牠到這間獸醫診所求診。當時我已清楚說明受傷經過，但我自己亦不確定是骨折還是關節脫位。 診所先為牠注射藥物，當天下午約5點通知我進行X光檢查。翌日早上，我到診所時發現貓咪的小腿已被打上石膏，並被告知需要留院觀察一天，費用約為$800多澳元。 之後第二天，我再次收到通知需要多留院一天觀察。直到第三天早上，診所突然告知我，貓咪掙脫石膏，導致骨折位置移位，並報價需要進行手術，費用為$3000澳元。 對於一隻只有3個半月大的小貓，能夠自行掙脫石膏並導致情況惡化，我對此感到非常難以理解及懷疑。 經過一星期考慮，我最終決定讓貓咪接受手術。付款前，我曾經四次確認手術費是否為$3000澳元，以及手術完成後是否還會有任何額外費用。診所方面均明確表示：手術完成後不會再收取任何其他費用。 基於這個前提，我分兩期付款：手術前支付$1500，手術後再支付$1500，連同之前費用合共約$3800多澳元。 然而，當我前往接回貓咪時，診所卻突然告知有一筆額外費用$2280需要支付，而這筆費用在整個過程中從未事先通知或取得我同意。 我當場表示自己已無力再支付任何費用，因為所有資金已用於手術。診所先提出減免$500，但我仍無法負擔；其後又再降至$20... read more

Chloe Beveridge 

on Google

3 months ago

Amazing staff that are also linked with a wonderful adoption agency. Love seing you all and love the amazing advice you have to share 

Maria Zapata 

on Google

4 months ago

Andrea is an incredibly kind and empathetic veterinarian. From the very first moment, you can feel that she and her entire team —the vet student and the receptionist— genuinely care about animals, not just as patients, but as living beings who truly matter. This is not a cold or purely clinical space; it is also a rescue and temporary home for many cats supported through their work with animal foundations. That reality is reflected in the atmosphere, which feels more like a home than a traditional veterinary clinic. One thin... read more

Natalie Langowski 

on Google

5 months ago

Dr Andrea and the whole crew at 313 vets are working on a whole other level to other vets. My dog is 16, and was persistently getting sicker. As a fiesty old chihuahua, other vets wanted to make him comfortable but didn’t want to treat him. Came to 313 and Dr Andrea made him feel comfortable instantly, see the photo, he’s never that chilled out in any other clinic. The 313 team tried to help him and wound up diagnosing and treating pancreatitis the other vet missed. After taking him home, I had concerns at one point after ho... read more