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1st-line Equipment, LLC
- Consumer Services
- Freehold, NJ
About this business
Location details
By appointment only, 265 Willow Brook Rd UNIT 6, Freehold, NJ, 07728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 5:30 p.m. | |
| Tue | 10:30 a.m. to 5:30 p.m. | |
| Wed | 10:30 a.m. to 5:30 p.m. | |
| Thu | 10:30 a.m. to 5:30 p.m. | |
| Fri | 10:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Expertise, Patience and Perfection are the words that come to mind when describing the service at 1st Line equipment. Mostly, I interacted with Diane and Jim and it could not have been more positive experience. My Rancilio Silvia espresso machine after many years of good use, had some issues. They attended to it and SIlvia is now back in action. So if you are in the market to get an espresso machine, SIlvia is it and 1 st Line Equipment is the place to get it or service it.
Hands down, the worst customer service I have ever experienced! They talk down to you and are extremely rude, WHEN YOU ARE TRYING TO BUY SOMETHING FROM THEM! How stupid do you have to be??! We bought our ($3700.00) machine from Clive Coffee in Portland instead, they are THE COMPLETE OPPOSITE! UPDATE: Just saw the reply; "Karen"??! LOL, you just proved my point. And in a very classy way. Thank you! Also, NYC is no excuse. Talking down to clients??! Even if we were in the worst place on earth that is no excuse! You either do ... read more
UPDATE: I can only hope that there is a new owner for 1st line and that is why they responded today to a 10 year old review. But to make sure the facts are on the table, I endured a raft of baseless legal threats, screaming phone calls, cancelled orders and all kinds of shenanigans from the owner 10 years ago for leaving a factual and completely accurate review. Unless 1st-Line has new ownership that has taken a completely different leadership tack, do yourself a favor and go literally anywhere else for your espresso needs. ... read more
I am really happy I bought with 1st-line Equipment. My first ordered machine got damaged during shipping (transporters fault, packaging was proper), and Jim was super helpful in solving the issue quickly. It’s great to have a shop close by that not only delivers the machine but also can help with repairs and has spare parts at hand. Highly recommend!
I had my espresso machine serviced and repaired. The staff was courteous and professional. The service was impeccable. Overall, my experience was five stars. From Ted C.
Frequently asked questions about 1st-line Equipment, LLC
How is 1st-line Equipment, LLC rated?
1st-line Equipment, LLC has a 4.1 star rating with 122 reviews.
When is 1st-line Equipment, LLC open?
1st-line Equipment, LLC is open now. It will close at 5:30 p.m.
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