1st-line Equipment, LLC

Axel Zein 

on Google

a month ago

1. The machine I bought (Bezzera Crema DE HX) is advertised with volumetric control, but in practice this does not behave like true volumetric dosing. But my machine functions as a time-based water output rather than delivering a consistent volume. This becomes evident when changing grind size: in a true volumetric system, the dispensed volume should remain largely consistent. Here, it varies, while the duration of water flow stays constant. In other words, the implementation behaves like a timer rather than a genuine volume... read more

John A 

on Google

2 months ago

Really high quality service and friendly staff. I picked up an espresso machine here and everyone was friendly and patient with my one million questions. Will definitely be buying from here again 

boris iliayev 

on Google

2 months ago

I had an outstanding experience at 1st-line Equipment. Jim is a true professional and a wealth of knowledge when it comes to high-end espresso gear. He took the time to guide me through the technical details, helping me make an informed decision without any pressure. It’s rare to find this level of personal, expert service nowadays. If you want to buy from someone who actually knows and cares about the machines they sell, this is the place. Highly recommended! 

Kirill Chubaev 

on Google

4 months ago

Great selection of espresso machines and accessories at very reasonable prices. Their website has lots of useful information, especially about maintenance and care. The owner responds very quickly and is very helpful with any questions or post-sales issues. Overall, excellent service and a great buying experience. 

Woodstock Coffee 

on Google

5 months ago

Beyond terrible customer service. I would never put a phone number out if you have rude and unhelpful employees or owners answering. Will never use these guys.