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1st City Mortgage Group
- Mortgage Lenders
- Fort Collins, CO
About this business
Mortgage company specializing in residential mortgages, conventional, FHA, VA, USDA
Location details
3615 Mitchell Dr, Fort Collins, CO, 80525, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a mortgage with Megastar. When my payment bounced, because the website automatically defaulted to using my old bank account (my fault, but bad user design of website), I received no email or notification on my dashboard that the payment bounced. When I logged in, everything seemed fine and paid. There was no indication on my online account that anything was wrong. I paid the next month's payment just fine. Then I look at my credit score and see I'm delinquent on a payment. It turns out my payment bounced. I complained... read more
03-22-2022: I have been overcharged $224.29 on my monthly mortgage payment re my property taxes for the last 8 months. On 02-01-2022, I mailed them a letter and my property tax statement and requested a corrected escrow account analysis based on my property tax statement. When I called today to see if it had been done, I was told that "the task was closed" & my corrected analysis wasn't going to be done. They "re-opened the task" because I said I need the corrected analysis done because I'm being overcharged, but now I have ... read more
Business response:
Due to the confidentiality of MegaStar Financial's response, MegaStar has responded directly with **************.
Terrible. Terrible. Spent hours on the phone being transferred to customer service, to a supervisor, to the resolution team, all because someone mishandled a payment and nobody else can seem to properly fix it. Got the run around from every single person I further spoke to, who would assure me this would be fixed within the next couple of days. Every day I checked, my payment was placed somewhere OTHER than my principal balance. Supervisors are upset that they need to spend their time trying to help you and I wish I had not ... read more
Business response:
Due to the confidentiality of MegaStar Financial's response, MegaStar has responded directly with Mr. ********
The **************** representatives are terrible and do not provide accurate information. The company is not honest about refunding escrow funds. I closed my loan in October 2021 and I am still trying to get the Escrow refund of over $2,000.00. They had sent it to an address with the incorrect city and zip code which was not my residence or mailing address. When they received the returned check in December, they did not contact me. After numerous phone calls, I received a check. I deposited and a few days later they put a s... read more
Business response:
MegaStar Financial Corp. investigated this complaint with its subservicer, CENLAR Bank.MegaStar discovered that a check was issued in November of 2021 for the balance of the loan escrow account (taxes and insurance). This check was mailed and was victim of the USPSs lack of service and arrived after the check had been determined to be lost by ************** and CENLAR Bank.Another check was issued by CENLAR Bank on February 7th, 2022.MegaStars EVP of Servicing reached out to ************** to ascertain that she had indeed re... read more
Due to the CARES Act and COVID-19 I was allowed to withdraw the $50,000 I had in my 401k. I’m 56 years old and I thought this was my chance to finally buy a house. This is something that in 2013 when I was in a hospital dying from AIDS I never thought possible. I was provided with contact information for Michael E ******* at Megastar Financial by a realtor here in Minneapolis. The first thing Mr ******* said was that I had to pay off my debts including a $15,000 car loan. This is a substantial amount of money for me at any t... read more
Very impressed with this company. The loan officer and his team were very professional and easy to work with. Highly recommend!!
Megastar was the best decision I have come across. They really showed how much they cared for their clients with a full supports and guiding them through tough path. I never felt like they let me down, but instead they uplifted you and help you to make your dream happens. I would highly recommend going through Megastar, they provide excellent service and treat you like a family. Thank you again Megastar!!
I tried to submit a request to Megastar to stop giving out (selling) bogus personal info regarding my wife regarding the refi of her home loan based on the fact that loan companies tell me that have received info that she is a Vet and they can reduce her payment to $1449.79 per month - problem is that she nor I are Vets and we paid our home off three years ago - I tried to contact Megastar on their web site but "Captcha" would allow me to submit my complaint
Business response:
MegaStar Financial does not share, or sell, a consumer’s information, public and/or private, with anyone other than the investor to who is servicing the loan as permitted by law. Mortgage loan information is readily available to the public through the various county clerk and recorders’ offices throughout Colorado. There are companies who aggregate this information and sell them as leads. MegaStar Financial does not have a record of Paul Menger or Sheryl Menger in its systems. As such it does not believe it is the one send... read more
Frequently asked questions about 1st City Mortgage Group
How is 1st City Mortgage Group rated?
1st City Mortgage Group has a 3.8 star rating with 29 reviews.
When is 1st City Mortgage Group open?
1st City Mortgage Group is closed now. It will open on Monday at 8:00 a.m.
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