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1 Natural Way
- Maumee, OH
About this business
1 Natural Way is a Specialty Women's Health and Wellness Company that provides products for new moms, including breast pumps, breastfeeding supplies, maternity compression stockings and more
Location details
4064 Technology Dr Ste C, Maumee, OH, 43537, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible!!! I had ordered a pump through my insurance which was covered. Then I recived a bill stated it's for accessories for the pump and storage bags which I never placed an order for. This place is a total scam preying on women who just had a baby. This place should be shut down for trying to scamming people out of money. And for billing for items that where never request.
After so many bad reviews and complaints, I am not sure why this company hasnt been shut down! When they want their money they are quick to bill but when you reaching out to them to tell them that the send the wrong pump item they take forever to respond and in addition they want you to send pictures (proof) of unopened items that they sent you and then you have the option to keep and pay for those items or ship the items back & YOU are responsible to pay for the shipping back fees even though they (company) made a mistake o... read more
Business response:
We apologize for the issues encountered by the customer. We have been working with this customer and had approved the return of certain eligible items prior to this review being posted. We do have restrictions from the insurance companies on timeframes for submitting claim. This is an ongoing issue and we are continuing to work with the customer to the best of our ability.
Do NOT use this company unless you are an insurance underwriter and are an expert on what insurance covers. I had the same experience as the women below. They use deceptive marketing tactics to make their end customers believe that insurance plans are accepted. It is both negligent and gross that they do not educate their end customer and take no responsibility in the process. Especially for first time mothers who have never gone through this process before. My best advice is call your insurance company to get an exact list ... read more
Business response:
We appreciate the opportunity to respond to the customers complaint. The customer applied into our system to receive a breast pump through insurance. The customer provided XXXX as her insurance and since we are contracted as a provider for durable medical equipment with her insurance, we confirmed that she had an active policy. This information was relayed to her in the Verification email sent to her on 10/30/23.The customer ordered a breast pump which was shipped to her on 11/8/23. The customer is required to sign a Breast ... read more
Same as others before me. I have BCBS when I used the website it checked my insurance and told me that the pump would be completely covered by my insurance. LIES. I got a bill months later for $100 ded. I called and spoke with a rep named **** who told me the pump should have been processed under women's preventable. Which is weird because insurance company and the prior breastpump supply companies I used it fell under durable medical equipment. I proceeded to call my insurance company who confirmed that it was subject to a ... read more
Business response:
Thank you for the opportunity to respond. When the customers breast pump order was placed, we completed a verification confirming that there was an active policy. We do provide an email letting the customer know that we are only checking for an active policy since breast pumps are typically covered as part of the Women’s Preventative portion of the Affordable Care Act. The customer is also required to sign the Breast Pump Order Form which states that the following: "I acknowledge that the prices quoted for the item(s) I orde... read more
Same situation as the reviews below, and several of the complaints. They make it seem like they've reviewed with your insurance company. They should not ship the item and then later you receive notice the insurance claim is denied. I did not open the sealed box and requested to ship back the unopened and unused product due to the insurance claim denial and they would not let me return. They also bill significantly over the market price of the product taking advantage of new moms by overcharging them. Company is extremely une... read more
I regret to say that my experience with 1 Natural Way has been utterly disappointing and frustrating. I sought a breast pump, and despite updating my insurance information from Blue Shield to Anthem Insurance on their website, the system consistently showed eligibility under the wrong insurance provider. This error occurred thrice despite multiple attempts to rectify the issue with their customer service. Each time, I was met with a lack of accountability and an explanation that didn't align with the clear evidence I provid... read more
I had the same exact experience and was told by customer service that their insurance policy is "kinda" stated in the confirmation emails after you are explicitly told that your insurance has been verified aby 1. Natural Way and your pump is $0. I was told my conversation with customer service was recorded so this statement can be 100 percent verified as true. I will not recount the whole experience, as I am a new mother and do not have the energy or time. There is also not enough space to do so. That being said this company... read more
Business response:
We regret that the customers experience was not satisfactory. In the instance, the customers insurance was contacted and we spoke directly to a representative of her insurance company. ************* representative did advise that we were in network with the customers plan and that she was eligible for the requested item. We do base our verifications on the information provided by the insurance company. Unfortunately, we are sometimes misquoted benefits and/or coverage. We have no way of knowing that we have been given errone... read more
1 Natural Way has horrible customer service! My breast pump says delivered, it was not delivered. When emailing 1 Natural Way they offered zero apologies and instead told me it's my problem. "we are not responsible for lost or stolen packages once they are delivered by the carrier"
Business response:
Thank you for allowing us the opportunity to respond. We regret that the customer did not receive her package. Unfortunately, once a package is shipped and transferred to the specific carrier ****** Fed ********* we no longer have control over the package and final delivery. <br /> At the time an order is shipped, we do send an email to the customer which includes the name of the carrier along with the tracking details. This email does indicate the following information:<br /> Shipments are not insured and no signature is re... read more
If I could leave zero stars I would. This company tell you you will get a pump for one price and then EIGHT MONTHS LATER will send you a bill for the entire price of the pump. I feel deceived and am so upset by their horrible business. Preying on pregnant women and new moms. They should be ashamed. Do NOT use this company for a breast pump. They will screw you over.
Business response:
Thank you for the feedback. When a customer’s insurance if verified (prior to shipment) use of benefit is being checked. There is no way to know if that changes from the time we check until when a claim is submitted, and it is the client’s responsibility to interact with their insurance. Claims are filed on the date of service, which is the date the order ships from our warehouse. If a client's coverage changes, or is terminated, it is their responsibility to update us prior to that date of service to avoid situations like t... read more
Frequently asked questions about 1 Natural Way
How is 1 Natural Way rated?
1 Natural Way has a 4.8 star rating with 2,001 reviews.
When is 1 Natural Way open?
1 Natural Way is closed now. It will open tomorrow at 8:30 a.m.
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