1-800-PACK-RAT

Marcus Garvey 

on Google

a month ago

🛑Horrible company. Everything will be good until you pay them And they have your property. They will raise prices on you and try to use leverage against you because they have your property. They played us for a classic bait and switch. We had an agreement to have our property shipped across country and arrive at our new location on a certain date but all the sudden halfway across the country we look and they totally undid the scheduling so now nothing will arrive when it's supposed to. We paid almost $11,000 and Nothing but... read more

alex huegerich 

on Google

2 months ago

Can’t say I’m impressed with the service I received. First, the driver called at 7pm letting me know he was on the way. The unit didn’t arrive until after 9pm, and it isn’t exactly very quiet. Then, I was charged for an additional month of rental after only keeping the unit for 8 days out of a month. When I called asking if it could be prorated, they said there was nothing they could do. They said due to the inconvenience they would waive the pickup fee, but lo and behold I was charged the pickup fee in the end. If I were yo... read more

Radatosk 

on Google

2 months ago

PackRat is an okay company with some frustrating issues. The storage units themselves are decent — a bit beat up but functional for the price. My main problem is how often they raise the rent. They increase prices multiple times a year, which adds up quickly. They claim to notify customers about rate increases via email, but they say the emails come from a third-party system (not the portal you actually log into or get a quote). The problem is, I’ve never received a single one of these notifications. When I’ve called to comp... read more

Julia G 

on Google

2 months ago

Crystal ,who dropped off my unit, was impressive to watch. First of all, I was glad that it was a female. Second of all, she maneuvered our tight driveway with ease that a New York City driver could do. Crystal was very thorough in explaining all the details of every step with 1800 PackRat. She was careful not to hurt our lawn by putting blocks underneath to support the unit. She even had to put up with some people that thought they knew better about how to park it than she, who has been driving trucks for 23 years! Througho... read more