Zara's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

Zara

3.7

About this business

Location details

Bourke St, Melbourne, VIC, 3000, Australia

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu9:30 a.m. to 9:00 p.m.
Fri9:30 a.m. to 9:00 p.m.
Sat9:30 a.m. to 8:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
3.71,040 reviews
Select a rating
Megelia L's profile image
Megelia L 
a week ago

THE WORST ZARA STORE! The staff was extremely rude. They had a coat on floor and is the only one available. It had a EURO price on the tag with no AUS price. The staff refuse to acknowledge the price as per ACCC guidelines. Keeps telling me is human error and shipping from Europe to this store has fees and import fee etc. They keep asking me if I want to buy it at the Australia price that was not display to me and then remove the sticker in front of me and telling me over and over again are you going to buy it. Was the most ... read more

Van Lee's profile image
Van Lee 
a week ago
Stephanie Jane's profile image
Stephanie Jane 
2 weeks ago

Your staff member walked past and open-mouth coughed in my face with her spit flying out onto my skin. She didn’t care or maybe was too arrogant to notice a human being was standing there. Your online “customer support” is unreachable so I guess you care as much as the staff you hire for your stores. Whoever that disgusting woman was around 11:40am Saturday around the front left of the store - close your mouth when you cough and learn to have an ounce of respect for customers. I did reach out to customer service already and ... read more

Rima Sundusita's profile image
Rima Sundusita 
2 weeks ago

Zara clothes has always been one of my favorite. However, what's with the attitude of one of the staffs at the fitting room. I asked her about a piece of top i tried before and i wanted it to pay, and instead of being helpful and friendly, she was rude and said 'i don't know what you're talking about!', like many times! That's not how Customer Service work. Please Zara, educate your staff. Thank you 

Isabelle B's profile image
Isabelle B 
3 weeks ago

rude woman at the change rooms won't let you try on one pair of pants at 6:46pm when they close at 7pm anyway 

Frequently asked questions about Zara

How is Zara rated?

Zara has a 3.7 star rating with 1,040 reviews. 

When is Zara open?

Zara is open now. It will close at 7:00 p.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com