ZANDERS & Associates Mortgage Brokers Inc.

Natalie Leclerc 

on Google

10 months ago

While I did get a good rate, working with Zanders and Associates was extremely stressful. Emails went unread, the online form did not work, I had to repeatedly send and resend information. Things were not explained properly, and at the 11th hour I noticed a mistake and was blamed for it. When your mortgage broker calls and says “I don’t want to argue, but…” it’s not a good sign. The issue was around my DP and when you take money out of your RRSPs it cannot be used for anything else but the DP. Something that a mortgage broke... read more

Kate C 

on Google

a year ago

Had to give at least 1 star because we did get a very low interest rate on our mortgage however it would have saved alot of time and frustration if we'd have just gone straight to a bank. This broker is based out of BC but serves both BC and YT and only corresponds with Yukoners (very poorly) by email or phone: The online application did not work properly, our questions were only ever half answered, directions were unclear, rather than check through past email correspondence with us the broker would instead ask repeatedly fo... read more

Natalie Leclerc 

on Google

2 years ago

While I did get a good rate, working with Zanders and Associates was extremely stressful. Emails went unread, the online form did not work, I had to repeatedly send and resend information. Things were not explained properly, and at the 11th hour I noticed a mistake and was blamed for it. When your mortgage broker calls and says “I don’t want to argue, but…” it’s not a good sign. The issue was around my DP and when you take money out of your RRSPs it cannot be used for anything else but the DP. Something that a mortgage broke... read more

Chelsea White 

on Google

2 years ago

The only explanation for any review over 1 star is that they must be a family member or friend of Susan or Alicia. Working with them was so stressful and difficult, it had us questioning if they even knew what they were doing. I have never worked with "experts" who seem so confused about the process. It felt at times that they were actively working against us, and did not actually want us to get a mortgage. There were several instances where they would ask for documentation that we spent days stressing over and making multip... read more

Monina Tinoco 

on Google

3 years ago

My partner and I enjoyed working with Susan and her team very efficient and easy to work with. She helped us and guide us throughout the buying process. As a first time home buyer it was stress free working with them. I highly recommend them. Whitehorse, YT