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Xcursions Usa - Day Tours

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1.0
1 review
|Bus Tours|North Miami, FL 33161

12050 NE 14th Ave, Ste 2-a, North Miami, FL 33161

(888) 884-6934

https://www.xcursionsusa.com/

Open now:8:00 am - 11:00 pm
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About

Xcursions USA provides daily Miami to Key West bus transportation, Miami City Tours, Everglades Tours, Orlando Packages and more... We are a Miami based provider of Luxury motorcoach tour and sightseeing services. We pick up in most of the hotel located within Sunny Isles, Miami Beach, South Beach and Downtown Miami. Why Take a Bus from Miami to Key West? Riding a bus is the best way to relax and view the scenery, meet other people & is cost effective.

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1.0
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    Kierston on BirdEye

    3 years ago

    08/03/2017, 08:04 AM
    I just called to reserve my trip for next month, and received what had to have been THE WORST customer service of my entire life. A man (who refused to give me his name), answered the phone and I told him I wanted to reserve my trip. He said "Okay...." and that was it.. I said Okay, what information to do you need, I'm confused.. He said why are you confused, I said because all you said was okay, this is my first time calling and I don't know what information you need. Long story short he began to argue with me, called me a Mother fucker, and hung up in my face. I asked for his name, he refused. I asked for a manger, he said he was the manager. I mean, the level of customer service was HORRIBLE. I had to have my co-worker call back just to reserve it! The only reason I didn't cancel this is because I really want to go. But I WILL be reporting this man to Groupon and whoever else works in this company, and I WILL be confronting whomever is in charge of staff when I get to Miami!! UNEXCEPTABLE!
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