carly b on BBB
a year ago
03/10/2019, 05:02 AM
Damaged vehicle, rude treatment, & sarcasm- CUSTOMER BEWARE
Dropped my truck off (Wyatt Johnson GMC Clarksville) JUST to have my bumper replaced. Ordered a BRAND NEW bumper shipped to their door & asked that they have it painted & replaced. Picked my truck up 5 days later, SCRATCHES ON EVERY SINGLE PANEL OF MY TRUCK!!!.. wheels, hood, roof, doors, bumpers (INCLUDING THE NEW BUMPER THEY JUST PAINTED), doors etc. Showed their service guy & took pictures before even leaving their lot.â??
Talked to the General manager via phone, visited my detailer to assess damage & estimate to fix all scratches, & then took my truck back to dealer to show them the damage. Met with Service manager David, GM James ******* & Owner Sidney *******. Mind you, my truck has over $23,000 of aftermarket parts, was built for shows, & I take immaculate care of it myself. I personally hand wash my truck 1x week w/a brand new microfiber towel each time. My truck is ceramic coated which means you have to use a compatible soap to wash it. I still have the text where I told the service guy who scheduled my truck- DO NOT WASH IT. Supposedly the body shop they subcontracted the work to ********* ********** washed it.â??
While meeting with these 3 men all they did was try to bully me. FYI 3 grown men vs 1 young lady (me). They gave me the whole car salesman spiel of "oh, I've been doing this for 20 years & there's nothing here that won't buff out", despite that my detailer told me AND put in his quote, some of the scratches were so deep that they wouldn't buff out. They then argued that since my truck had been on the road for 1 year there was no way for them to know the scratches weren't there when I dropped it off. Funny because- EVEN THE NEW BUMPER was scratched right after just being painted so that right there shows that the scratches weren't there before! After saying that they tried to guilt trip me & make them look good by saying "well you have to understand we're frustrated too. We aren't the one who damaged your truck but yet we are going to write you a check to fix it & make it right". When asked what they were going to do if the scratches don't buff out the owner told me he didn't have time to stand there & talk "what ifs" & we could talk "what ifs" all day refusing to answer because he swore up & down the scratches would come out. When I asked yet again to get an answer the owner escalated the issue by getting sarcastic & raising his voice & said "what do you want me to do be an open checkbook to you!? what do you want me to do, stand here & write you a check for 5 grand!? What am I supposed to deal w/the damages of your truck for the rest of the time you own it!?" Shortly after he said he needed to personally speak with my detailer & that I would have to scheduled it. I then asked if they were going to provide me with a rental car since this would put my without a truck for the 5 days it would be down to be buffed, wet sanded, & re-ceramic coated on any panel that they had to buff through the ceramic coat. The owner told me he wouldn't provide me a rental because he didn't want me in one of their cars. Despite that I pointed out to him that my truck was damaged in THEIR care, had to be fixed due to what THEY did, he still refused to provide a loaner car. I literally had to ask if it would be better if I contact an attorney & the BBB to get him to FINALLY agree to give me a rental car while my truck was down.â??
Since my detailer was backed up the owner asked me to find a detailer that could do it ASAP. Found a detailer the next day- $400 cheaper & could get me in sooner. Called the dealership & went full circle all over again. Now all of the sudden they only wanted to fix it if I used their guy. I asked for info on who this guy was & they told me to just "trust them". I asked if this guy does ceramic coating & they didn't even know! They were going to take my truck to "their guy" & they didn't even know if he did the same work! I told them I wanted to look this guy up since last time they sent my truck to "their people" we ended up in the situation we are now. After continuing to ask who "this guy" was, the owner (Sidney) got on the phone practically yelling, said "fine, we'll do it your way", refused to give me a rental, said he would just throw $100 in there to make me rent my own & then added "why don't I just throw 50 bucks in there for lunch so you can buy yourself lunch too!?"â??
Check was written, the whole amount had to go to the detailer, didn't even cover the amount of the rental, he didn't throw "50 bucks for lunch" so he was being sarcastic, & my WHOLE TRUCK had to be buffed, spots wet sanded, & fully re-ceramic coated. All scratches DID NOT buff out & my truck STILL isn't back to the condition it was when I dropped it off JUST TO HAVE MY BUMPER REPLACED. I sent the dealer receipts from the detailer which spelled out the scratches left perfect damage. Dealer won't return my messages & has done nothing to fix the issue of my truck STILL being scratched. Apparently they think its ok to take advantage of young women.