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WSECU
- Finance
- Federal Way, WA
About this business
Location details
34024 Hoyt Rd SW, Federal Way, WA, 98023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just moved here from AZ 2 months ago. Every time I have tried to use it his bank to deposit, it’s been an issue. This last time I was forced to use their “identification” process on my phone, but because I don’t look like my ID that was taken 20 years ago before all the truma started, I wasn’t able to DEPOSIT CASH into my account. I had the card, ID AND banking app open on my phone. So I’m going to find another bank before I’m ready to do so, and it will NOT be WSECU, I can assure u of that
I worked with Grace on refinancing my car-- I had a really great rate with WSECU to begin with, but we were able to lower it further. Both with the refi and the initial loan, everyone I worked with took the time to explain things to a first-timer. Today, I was confused by some of the paperwork I got on the refi (basically I didn't understand how the interest was presented, my bad), and despite panicking a bit, Grace very kindly explained how the structure worked when I came back in with questions. She made sure I understood ... read more
I tried to apply for membership online, and they said I had to come into the branch after calling the 1800 number to confirm. Ok that's fine, can't be too safe these days. Went in and after a small wait, went up to the teller line to provide my social security card and ID, per instructions from the 1800 number. Teller typed in to the computer for about 5 minutes it seemed and then stated "it's about 25 minutes to closing and opening an account could take up to an hour". Having been in banking for over 17 years, I know every ... read more
This review is not only for the Federal Way branch but also specifically for Grace. I have been with WSECU for over 10 years and have had nothing but outstanding customer service. From vehicle loans to recreational vehicle loans to HELOC's, they got us covered. I have worked personally with Grace throughout the years, and she has always been prompt, professional, courteous, and knowledgeable. When my daughter became an adult and needed to refi her car and make a huge purchase, I knew Grace would take care of her; and that is... read more
Frequently asked questions about WSECU
How is WSECU rated?
WSECU has a 3.9 star rating with 32 reviews.
When is WSECU open?
WSECU is open now. It will close at 5:30 p.m.
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