WOW! - Payment and Equipment Dropbox

Patrina 

on Google

a month ago

Had them for 2 hours and the internet did not work. Was on the phone with customer service and the earliest a technician could come out would of been two days and the were going to charge me so I canceled. They kept saying the technician would make sure everything works before they left, why didn't they do that before. 

sonya barzegar 

on Google

a month ago

Recently changed to internet only however, since changing consistently buffering. Tomorrow will be third time that a tech has come out to try to fix issue. They never come on time always 2 hours late. Call company have gave no compensation at all. Definitely would not recommend WOW!! 

Ethan Rushing 

on Google

3 months ago

Has to be the worst internet company I’ve ever dealt with. Paused account while deployed and they continued to draft the entirety of the time without fixing the issue. Nothing they could do on the back end when I finally realized it. They also kept billing me after I finally canceled with this horrible company and they still will not cancel the drafts. Should be sued. 

Catrina J 

on Google

3 months ago

I had no issues with the actual internet service, but WOW’s contract practices are deceptive. Be very careful and read every bit of the fine print. I was led to believe my contract obligations were fulfilled, only to later discover hidden or unclear terms. This isn’t about service quality—it’s about misleading contract language and lack of transparency. I would not recommend WOW based on how they handle contracts and cancellations. 

Joy Lynne 

on Google

4 months ago

Wow turned my mom’s service off prematurely she was moving 12/31 we specifically said that and it’s noted. However they turned it off 12/18 when the full month was paid BEFORE the due date. Support said she had to pay $39 to turn it back on like it was her error. I don’t recommend using them I was going to transfer the service to the new place but instead I will see what else is available.