WOW! - Payment and Equipment Dropbox

Kara Sowinski 

on Google

2 weeks ago

If I could give 0 stars, I freakin would. We lived in an apartment that forced us to use WOW service. Let me first say that WOW internet is garbage. It shut off constantly and the download speeds were terrible. The apartment gave us a modem to use but we gave it back to the apartment and did not use it. if we did not give them the modem back to the apartment then we would be charged for it. WOW is saying that they gave us a modem to use but that was not at all the case. We paid for our own modem. We have spoken to FOUR separ... read more

Diane - 

on Google

3 weeks ago

Terrible home service. I had to tell the rep FOUR times that not only did I have no internet but my neighbor’s internet was ALSO out and he kept trying to get me to restart my modem, my router, my UPS, even though my power here never went out and I KEPT REPEATING that my neighbor’s internet went down at the same time! I then he said that the earliest time a tech could come is in 4 days but would only credit me for ONE day. Absolutely terrible customer service. Please stop going off of a script and listen to your customers! 

ashley cartledge 

on Google

3 weeks ago

Extremely Dishonest Auto-Renewal Policy – Read the Fine Print!** If you're considering this internet provider, **read the fine print like your wallet depends on it—because it does**. After 12 months, your contract **auto-renews without warning**, and they slap you with a **termination fee** if you try to cancel. The kicker? They don’t send any heads-up. No email, no text, no “Hey, your contract is ending—want to cancel or renew?” Just silence… until it’s too late. Even when you call to disconnect, they conveniently *forget* ... read more

Timothy Davis 

on Google

4 weeks ago

Update: This is happening all over again!!!! Since a little after 6:pm until about midnight I had no internet connection!!!! Yet I’m billed for services I never received! I’m done!!!! Come August I will have a new internet provider. I’ve had wow since last summer and I have not had a full 24 hours of service yet!!! My internet is constantly down, even at 3 or 4 in the morning! I go through daily rituals of unplugging my router dozens of times with no positive results. If you don’t have cable stay away from wow they have horr... read more

ches owens 

on Google

a month ago

Wish I could give 0 stars. This has to be the worst internet provider. The internet goes out 4–5 times a month, and while I’m usually able to reset the modem and restore service, there are 1–2 times a month when that doesn’t work. In those cases, I have to call and have someone reset it remotely. When I called about the terrible service, they sent out a technician “free of charge.” Later, I was billed $60 even though he said there was nothing wrong with the wiring or the modem. He said, “I’ll change the modem just to make su... read more