This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Woodhouse Spa - Lexington
- Wellness
- Lexington, KY
About this business
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us ... read more
Location details
161 Lexington Green Cir, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I’ve always enjoyed my services at Woodhouse (very relaxing, professional staff, calming environment) but have run into at least three instances where my appointment is canceled last minute, sometimes after I’ve arrived! The unpredictable nature of whether I’m going to actually have my scheduled service makes me question coming back.
Edited to add: the Spa Coordinator never ended up reaching out. I used to love this place but quality has gone very downhill unfortunately. My mom booked me a 50 minute massage for my birthday, and I showed up 15 minutes early. My masseuse brought me in to the room a few minutes after 4 which is fine, but then gave me about 10-15 minutes to de-robe so the massage started 15 minutes late but ended at 4:50 on the dot. Not to mention, she spent at least 5 minutes making adjustments to the bed or to the room which should not be ... read more
I booked a prenatal massage online and soon after I got a phone call confirming that I made the appointment and then asking me the size robe and slippers I'd like. When I arrived the receptionist showed me around, and while I got changed, she got me a drink and had a seat ready for me. The massage was incredible. The masseuse made sure to go over all my info and ask where I felt the most uncomfortable. I would 100% go back again.
Poor communication and not willing to remedy. Massage type was changed without full disclosure during a conversation about pressure levels.
Frequently asked questions about Woodhouse Spa - Lexington
How is Woodhouse Spa - Lexington rated?
Woodhouse Spa - Lexington has a 4.2 star rating with 273 reviews.
When is Woodhouse Spa - Lexington open?
Woodhouse Spa - Lexington is closed now. It will open at 12:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com