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Wintrust Bank - Roscoe Village
- Banks
- Chicago, IL
About this business
Specialties Wintrust Bank - Roscoe Village, a Wintrust Community Bank, offers banking solutions tailored to our customers, their needs, and our area. No matter what your financial need, we can help. But, we also go above and beyond basic banking solutions. We host financial education courses, hold community events, and throw neighborhood cookouts. We believe a bank should be a true asset to the area it serves. Our employees serve on local boards, participate in and sponsor community events, and volunteer for local organizati... read more
Location details
3234 N Damen Ave, Chicago, IL, 60618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
Whoever the gentleman with the beard is who works here has the worst attitude. Every time I’ve dealt with him he is clearly so upset that you’ve asked something of him. Today I asked him to count my cash and he wanted nothing to do with it, didn’t even know how to work the machine, and told me the wrong amount. I asked to count it myself again and he told me to go into the conference room. After when I came back he didn’t even get up from his desk to finish our transaction. He let his coworker start the process all over agai... read more
2/27/25 GREAT CUSTOMER SERVICE: I've been a Wintrust bank customer for several years. While I appreciate the polite and professional service provided by all the tellers, Relationship banker Chase Vahnderbuilt's service at this location is exceptional. His patience and willingness to resolve any issues truly demonstrate his commitment to customer care. He's polite and courteous, such as going out of his way to notify me when my refund was processed. On another note, my husband and I were overcharged by a particular company. (... read more
Every person who works at this branch is helpful and nice.
This Wintrust bank location is horrendous. I deposited money into the atm. It ate my card and took my money. What makes it worse is that I was told it’ll take 10 days to get money back because the atm is third party. Essentially they stole my money and I have wait to get it back. This is theft and there is no other way to describe it. The woman who was helping, her name was Kathy, was condescending and rude. After 24 years of banking with this institution I will be leaving. Please read this review before you open an account ... read more
Worst customer service ever, this bank is horrible. The manger named Kathy kept saying she is trying to help but all she did was accuse me of fraud and claiming the account isn’t mine. I gave her multiple kinds of proof that it is me and it’s my account. She continued with questions to so called verify my account i answered every single question except what blood type I am. She still denied my transaction and claimed it’s not my account. I will be taking my business elsewhere, I don’t know how she is a manager.
Frequently asked questions about Wintrust Bank - Roscoe Village
How is Wintrust Bank - Roscoe Village rated?
Wintrust Bank - Roscoe Village has a 2.6 star rating with 10 reviews.
When is Wintrust Bank - Roscoe Village open?
Wintrust Bank - Roscoe Village is closed now. It will open on Monday at 8:30 a.m.
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