Wing Bikes

Bruce C 

on BBB

a year ago

Buy at your own risk - If you dare This review is based on my personal experience so make your own conclusions. I have owned my Wing Freedom X for just under one year and have had many issues. First customer service is contacted by email and it could be a few days before they get back to you. Most replacement parts come from ***** and take about a month or two to get, that is if you are lucky. Labor to replace the defective parts is your responsibility no matter how many times it takes to resolve the issue. This bike is a lo... read more

Duce B 

on BBB

2 years ago

Ive had the same issue on both bikes that Ive purchased. The battery dies by three bars. The bike barely gets 4 miles on a full charge. If you ride it for that long it has to be put back on the charger or else **** die on your next ride. At 4 bars you can enjoy the bike, but anything beyond 3 bars, the bike will die on you mid-ride. Me and my wife were riding bikes and the bike battery indicated three bars. While riding, my wifes bike randomly died when we were 2 miles away from our home. I had to manually ride the e-bike fo... read more

Jaz S 

on BBB

2 years ago

My bike was delivered on Tuesday, August 29th. After charging it fully, I rode it for less than 10 miles and on day 2 of riding it, it died suddenly. The power button would not work and the battery button would not light up. The battery showed two of five bars remaining right before it powered off. I brought it to one of their listed service locations at my earlier convenience but there was no success in servicing the bike. I called them and emailed them that day (7 days after receiving the bike) and they refused to accept t... read more

Sunita S 

on BBB

2 years ago

I recently had an encounter with WING Bikes that I would not wish upon my worst enemy. I purchased the Freedom-ST bike on Aug 31, 2022, and opted for the assembly service during checkout (by paying an extra $200). The bike arrived on Sep 8, but, to my dismay, they couldn't arrange an assembly professional until Sep 29. This was already a red flag given the premium I paid for the assembly.However, the real issues began in July of this year. In the middle of a ride, the bike shut off after displaying erratic battery levels. It... read more

John H 

on BBB

2 years ago

I ordered my wing bike and it arrived two weeks ago Monday.Unfortunately the battery that was sent was defective. I called their customer service number and after many attempts, I spoke to a human. I was told that it was the battery and that a new one would be sent out. Then I was told that that would be three weeks. I then was told I would have to send a video documenting the problem. I sent the video and heard nothing for three days. I finally called again and was told they didn't receive it.Thave a beautiful bike that is ... read more

Jessie D 

on BBB

2 years ago

Although they claim the bikes are made in *******, they would not fill out a NAFTA Certificate of Origin form to eliminate duty when ordering from ******. When asked, they said it's because not enough components are ******** and Wing bikes do not qualify as actually made in *******. My bike was sent to the wrong address in a different country. Then when it arrived, it didn't have all its components. Once they finally came, I liked the overall look of the bike which fits me perfectly. The motor is noticeably weaker than my al... read more

john o 

on BBB

2 years ago

I received a damaged bike and company refuses to replace it or refund my money