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Wilson Orthodontics

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5.0
369 reviews
|Orthodontists|Durham, NC 27705

2900 Croasdaile Dr #3, Ste 3, Durham, NC 27705

(919) 383-7423

https://wilson-ortho.com/

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About

Orthodontist Dr. Michael Wilson offers leading-edge orthodontic care for children, teens, and adults in Oxford NC. Services include: - Invisalign and Invisalign Teen: the "Clear" alternative to braces! - Damon Braces: faster and more comfortable than traditional braces - SureSmile Braces: shorter treatment, fewer office visits - Free Consultation for new patients!

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369 reviews
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Owen Memije review for Wilson Orthodontics
Owen Memije on Facebook

a year ago

10/12/2020, 17:09 PM
I had a new patient appointment for 2:00pm at your Durham location today. I had braces a couple of years ago but never finished treatment because I moved away. I was going to start treatment again, but with your office this time, after reading all of the glowing 5-star reviews. I was running about 10 minutes late to the appointment so I figured I would do the courteous thing and call the office to give them a heads up. Worst case scenario, I’d just reschedule for another day. Having worked in an ortho office before, I know it’s not appreciated when patients are late because it messes up the entire schedule; which is why I called to see if it would be a problem or not... apparently it was a problem. Carmelita picked up my call and I said “hello. I have a new patient appointment for 2 and I’m running a little bit behind. Is that going to be okay?” She responds with a sigh and goes “what’s a little bit behind?” I said “10 minutes” and after checking to see if I did my online registration paperwork, she comes back and goes “you didn’t do your online paperwork... you’re supposed to be here 10 minutes before the appointment and now you’re 10 minutes late...” Now, I’m an excellent people-reader and I could just hear it in her voice that she was obviously annoyed with me and she let that show. She could have been having a bad day, but that’s absolutely no reason to give a patient (and a NEW patient at that) any attitude. I cut her off and told her to just cancel the appointment because I did not like her attitude on the phone. She goes “no no no are you already on your way?” I was a little more than halfway to the office so I told her “yes, but just cancel it and while I have you on the phone let me speak to the office manager.” After she informed me she’s the office manager, she asked me how she could help me. I told her I’d like to speak to someone above her and she LAUGHS at me and goes “how can I help you?” I told her “I don’t want you to help me. I asked to speak to the office manager or someone above you. Is there someone there that’s above you, yes or no?” She told me no so I disconnected the call because we were obviously getting nowhere. Her attitude towards me was absolutely despicable and she handled that call badly. Before the call got picked up there was a message informing me the call would be recorded, so please feel free to listen to it and you tell me if that’s how you want your new patients being spoken to, doctor. I hope this review helps you improve your customer service at your office. Even though I see Carmelita has been with you since 2004, so honestly I don’t think you’re going to act on this or even reprimand her for her behavior today. Oh well... I will continue my search for an ortho practice in the area who treats every patient with the respect they deserve.
Lacy Renee Callahan review for Wilson Orthodontics
Lacy Renee Callahan on Facebook

a year ago

07/15/2020, 03:47 AM
Great team and great orthodontist. Highly recommend!
Business Response:

Thank you Lacy! We're so glad you are happy with our Dr. Wilson and our staff! We appreciate your recommendation!

Katherine Stone review for Wilson Orthodontics
Katherine Stone on Facebook

2 years ago

04/30/2020, 01:50 AM
Everything about this place is great! Awesome care and awesome staff!
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Matt Johnson review for Wilson Orthodontics
Matt Johnson on Facebook

2 years ago

02/18/2020, 00:01 AM
Great orthodontist and great team!
Beverley Floyd review for Wilson Orthodontics
Beverley Floyd on Facebook

2 years ago

02/13/2020, 14:59 PM
The Customer Service was absolutely amazing! Very Friendly and my daughter is extremely happy & smiles so much now!
Erica Moss review for Wilson Orthodontics
Erica Moss on Facebook

2 years ago

01/22/2020, 12:42 PM
Dr. Wilson and his staff are amazing. My daughter was extremely hard on her braces and I think she broke everything at least once. He always found a way to repair her messes the same day or next day. Everyone is always wearing a smile and eager to help! I will not use another practice for me or my family, I will always choose Dr. Wilson and team!
Allison Klein Satterfield review for Wilson Orthodontics
Allison Klein Satterfield on Facebook

2 years ago

01/20/2020, 00:51 AM
Dr. Wilson and his staff are very kind and friendly They took great care of Chloe! Highly recommend Dr. Wilson!
Donna Bauer review for Wilson Orthodontics
Donna Bauer on Facebook

2 years ago

12/12/2019, 10:51 AM
Hands down, best customer service experience I have had in a long time! Would recommend Wilson-Ortho over and over!
April Thompson Wright review for Wilson Orthodontics
April Thompson Wright on Facebook

2 years ago

09/23/2019, 13:31 PM
We have nothing but GREAT things to say about Wilson Ortho, every staff member is always smiling and friendly at EVERY appointment!!
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