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Williamsburg Heritage Furniture Company
- Furniture Stores
- Williamsburg, VA
About this business
Location details
5425 Richmond Rd, Williamsburg, VA, 23188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It feels like Bait and Switch, be warned! I ordered a very expensive Hancock and Moore sofa and recliner in a lovely, warm, medium brown, or so I thought. The furniture is now here in a cold, chocolate brown. I never would have ordered this color. After receiving a leather swatch and realizing it was wrong, I went back and forth with my salesman for 3 months, nothing was done. I am saddened, disappointed and feel like I have wasted thousands of dollars on something that I had no say in. Don’t do it! Update: I’ve heard from T... read more
It feels like Bait and Switch, be warned! I ordered a very expensive Hancock and Moore sofa and recliner in a lovely, warm, medium brown, or so I thought. The furniture is now here in a cold, chocolate brown. I never would have ordered this color. After receiving a leather swatch and realizing it was wrong, I went back and forth with my salesman for 3 months, nothing was done. I am saddened, disappointed and feel like I have wasted thousands of dollars on something that I had no say in. Don’t do it! Update: I’ve heard from T... read more
Perfectly wonderful place to buy a sofa. We quickly found just what we wanted. Service was outstanding regarding the sofa transaction. If I was rating on that experience alone I would give 5 stars. The next day I came back to begin the process of buying a queen mattress set. I did not buy. I would rate that brief conversation as a one star. I quickly discovered this furniture store will not pick up and dispose of your old mattress set when you buy a new mattress set from them. Stores can have any policy they want. In and of ... read more
Poor Customer Service I purchased 100 square feet of Hancock and Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me “We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around.” He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provi... read more
Frequently asked questions about Williamsburg Heritage Furniture Company
How is Williamsburg Heritage Furniture Company rated?
Williamsburg Heritage Furniture Company has a 3.8 star rating with 85 reviews.
When is Williamsburg Heritage Furniture Company open?
Williamsburg Heritage Furniture Company is closed now. It will open tomorrow at 9:00 a.m.
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