Alex M. on BirdEye
a year ago
07/07/2020, 11:08 AM
You may be wondering "Wow" 4.8 stars! Incredible! Well, the reason appears to be that Will Stein tries to force the hand of his clients who are unsatisfied with him into signing release agreements barring them from making disparaging comments on his company. Ruining the credibility of every single review on here. The experience I had with this company is for the ages.
Bottom line, my experience with this guy got so terrible it came down to my having to call an attorney. Worst breakup ever.
First, he shows up pretending not to do multi-family properties where the owner lives, as I do, but proceeds to quickly scoop up the property for property management. Because I had an electronic lock it was a huge obstacle for them to overcome, causing me to look for a key we haven't used in years (benefits of electronic locks) for them to be able to show the property by placing a lockbox. You may be asking, why not just use the code from the electronic lock? No idea, organizational rigidity seems to be one, and lack of ability to improve. Bad signs already.
I called him to discuss pricing the property, he tells me he has not looked at comps, but I had so we shoot over what I saw and what I think would be an appropriate price. (Isn't this his job?)
After a total fiasco in placing the lockbox on the property in which his employee did not even know which part of the property was being rented and failed to place the key in the lockbox I e-mailed him informing him of some of these red flags I feel should be addressed now. His employees, as would be expected, apologized for the mistake and called me to correct it.
His response was to tell me property management would just frustrate me more than doing it myself, boiling it down to if I don't like the service to move on, and then went into a longer diatribe over the phone about how he doesn't see how he could fix or improve on these problems. I told him I absolutely need a property manager as I'm in the Army and will be deploying abroad in November. He also claimed he had looked at comps, despite pretty clearly admitting he had not on our first call a few days prior.
I gave him the bottom line, if you don't value my business or you think it's too much of a headache to handle the property the ball is in your court and he can end the agreement. June 27th, 2020 he proceeds to do so and offers to transition the management. July 5th, 2020 I shoot him an e-mail and let him know we're all set. The next day they send me the release agreement pictured below which tries to muzzle dissatisfied clients. After telling them I don't need to nor will I sign that, Will Stein emails me back with the following e-mail stating he now has no problem continuing services, telling one of the employees to accept an applicant (against my wishes), and voiding any release upon accepting the applicant. This in itself violates a property management agreement as all employees or contractors acting to operate or maintain the property are meant to act for the Owner, not the Agent.
Basically, I have to call up my attorney and within 10 minutes he chuckles and tells me he would have to review the contracts, but a cease and desist letter should shut this down.
Starting each e-mail with a "Thank you" or disguising contempt with professionalism does not prevent you from appearing like a terrible realtor, or person, or clearly as someone who purposefully silences (or attempts to silence) dissatisfied clients.
Honestly, amid the craziness happening in the world today this seems like a pretty minor issue, but luckily social media exists to out people like this. Thanks you Will, you've really made these preparations prior to deploying abroad that much harder. See? It doesn't disguise how terrible they've been.