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Whylie Eye Care Center
- Retail
- West Des Moines, IA
About this business
Location details
1540 Valley W Dr, Ste b, West Des Moines, IA, 50265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
At first visit very nice and once i ordered my glasses all that went out the window. Was told could take 10 days , so at ten days called to ask about my glasses was told with a attitude that they will call me when they come in. so at 12 business days i stopped in and then was told 14 business days. welll at 14 business days and still havent heard from them. first time and last time customer.
Worst customer service, they have gone straight down hill. I have not been treated like this ever. My wife and I got glasses at same time.The owner stated we had no co-pay, then we get a bill. When I go get glasses and was just going bite the bull and pay the receptionist gets calculator out and instead of the bill being what invoice says it is 75 dollars more. I find it hard to believe with the computers we now you calculator to figure out our bill. Especially since the sent us a invoice that was computer generated.
POOR customer service! As an established client of this shop for 10 plus years , and buying multiple pairs of eyeglasses for 500 1000 dollars I expected some customer loyalty would be given …. Not so with this shop … They couldn’t even accommodate my urgent request for exam in next two months !!! Sorry Whylie I won’t every be back …
I've brought my 4 kids to this location for years. Absolutely love everyone in the office. They are always so helpful with everything! My kids always pick out 2+ pairs of glasses and they are so good at helping us narrow it down to one by the fit. They are all amazing and good at what they do! Also very friendly and easy to talk to.
Dr. Overton and Todd are so helpful to us each time we visit!
Frequently asked questions about Whylie Eye Care Center
How is Whylie Eye Care Center rated?
Whylie Eye Care Center has a 3.2 star rating with 50 reviews.
When is Whylie Eye Care Center open?
Whylie Eye Care Center is closed now. It will open at 9:00 a.m.
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