Wheelers Accessible Van Rentals

Greg D. 

on Birdeye

2 years ago

It’s the New Year, however, my saga continues. I share my story so you may be aware to prepare yourself and prevent the same situation in your exchange with Wheelers. When I reported the potential hazardous conditions of van#19 I was given a false Detailing fee of 250.00. They showed me some pictures of animal hair but there was no proof showing it was during our rental. I tried to report that no animal was in the van during our rental - there was no reply. But they have your credit card info and can place the blame with... read more

Greg D. 

on Birdeye

2 years ago

AS SHARED IN FACEBOOK ACCOUNT: My “story” is true and accurate as reported with issues of maintenance and safety. You even admit as much by talking about new programs that you’re starting- apparently the issues are known by you and have been reported by others online. The additional thing for me personally is the false charges of $250.00 detail fee. We had no animals in the van And the pictures you sent had black upholstery - however, our van had gray seats. Looks a lot like a scam from my view. You customers need to be ... read more

Greg D. 

on Birdeye

2 years ago

PROCEED WITH WARNING. There are many repeating issues found in reviews that have continued again. The van we were issued had the problems of sliding door not locking in place, driver side seat belt not retracting (always loose), driver side seat-back not able to adjust (could not site straight), floor mats not secure (worried that it would jam in accelerator - like Toyota lawsuit/recall). After reporting issues was falsely accused of dog hair causing $250.00 detail fee. Now not returning phone calls as verbally promised.... read more