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Westpac Branch Pakenham
- Finance
- Pakenham, VIC
About this business
Location details
123 Main St, Pakenham, VIC, 3810, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 4:00 p.m. | |
| Tue | 9:30 a.m. to 4:00 p.m. | |
| Wed | 9:30 a.m. to 4:00 p.m. | |
| Thu | 9:30 a.m. to 4:00 p.m. | |
| Fri | 9:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am writing to share my deeply frustrating experience at the Westpac Pakenham branch yesterday afternoon, which ultimately has me considering moving all my banking services including my home loan elsewhere. As a working professional, I took half a day off from my job to handle time-sensitive name-change documentation. Unfortunately, the visit was marked by a complete breakdown in customer service, unprofessional internal behavior, and a troubling feeling of being singled out or dismissed based on my background by old female... read more
Helpful staffs.
This branch should get an award for appalling customer service. I wonder if it is a franchise as their counter staff seem oblivious to the concept of best practice, courtesy and manners. My first experience at the beginning of 26 with 1 of the female tellers was an attempt to change some currency to higher denomination for an upcoming trip overseas ( you get a better exchange rate) at which point I was told that they don't normally do that but on this occasion it was OK. My second experience for a similar transaction 4 month... read more
Shout out to Panjalee personal banker - thank you for going above and well beyond expectations - taking the time to not only listen but hear our concerns Thank you so much
Frequently asked questions about Westpac Branch Pakenham
How is Westpac Branch Pakenham rated?
Westpac Branch Pakenham has a 2.5 star rating with 27 reviews.
When is Westpac Branch Pakenham open?
Westpac Branch Pakenham is closed now. It will open tomorrow at 9:30 a.m.
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