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Westlake Hills Vision Center

4.7
43 reviews
|Healthcare|Austin, TX 78746

3801 N Capital of Texas Hwy C-100, Ste c100, Austin, TX 78746

(512) 651-5186

https://westlakehillsvision.com/

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About

We are a friendly family eye care practice providing quality vision care services and products under one roof. Our practice provides eyeglasses, contact lenses, sunglasses and more for the whole family. Our experienced family eye doctors deliver quality vision care services in a welcoming environment. Whether diagnosing cataracts, glaucoma, and other eye diseases, our doctors take pride in providing excellent patient care. We also offer vision therapy and Lasik consultations as well as pre and post operative care. The mission of our practice is to provide the most comprehensive vision care available for you and your family. Quality patient care and service is important to us, and we will per

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Jun Z. on BirdEye

a year ago

11/13/2018, 16:01 PM
I received several text message reminders for the annual eye check from Westlake Hills Vision Center a few weeks ago. I finally called the office and scheduled the appointment for today's 5:00pm (Nov 13 2018). It took me a while on Rd 360 due to the rush hour. But the moment I was really mad, is when I heard the receptionist lady telling me that appointment is too early (My last year visit on Dec 2017) and it would not be covered by my insurance, unless I am willing to pay it out of pocket. I asked why I was not told earlier during the appointment schedule and she ignored it and just said that she called me about it a few hours ago and left me a message. During the process, she never use the word of "sorry" at all and just lightly suggest to re-schedule it... I just left wordless... Later on, I checked my voice message and text message and found no message from her at all. The only message I got is "your appt is at 5:00 PM on Tuesday, November 13, 2018. See you then! Westlake Hills Vision Center 5126515186" with a timestamp at 4:06pm. Bad service plus lying from a doctor's office, I will certainly avoid it. BTW, it seems that the center just changes the owner or staffs. All are new faces.
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