West Texas State Bank

R Baldwin 

on Google

10 months ago

Rude, unhelpful, & irresponsible - opened an account & they did not complete a P.O.D., right of survivorship, or even a beneficiary, even though that is STANDARD BANKING PROCEDURE! The money stuck in limbo isn't a big deal, but the poor handling & abrasiveness of some (not all) employees, should be addressed. I would warn everyone against using this bank - it is no longer a friendly, small town bank. 

Lexi Selvera 

on Google

a year ago

I can’t even cash out my check to pay bills. Stupied policy have to have 100 dollars into account to cash check. Like how we supposed to have a 100 into our account if we’re struggling and we’re paying bills. Yall to need to help people instead of you pushing them away. 

Catharine Whelpley 

on Google

a year ago

I don’t understand why the staff is rude to me. I always have a smile on my face, I’m very friendly. I always have to wait even when there isn’t anyone in line. I’m never greeted and I get the feeling I’m interrupting them. ??? I have witnessed the staff being very friendly to other customers. I realize I’m new to this area, but so is my friend. He said the staff is friendly to him. ??? I’m very confused. You would think the employees would be welcoming to new customers. After all, new customers is what will keep the bank op... read more

Eric Kroner 

on Google

2 years ago

They have a help desk immediately inside main doors so no guessing where you need to go for help. I opened a checking account which has no fees at all and comes with a debit card that you receive on site no waiting for it in the mail. Associates were extremely polite and helpful to assure my needs were met. Obviously I would recommend this banking institution to any and all without hesitation. They also have multiple entrances as well as multiple drive up teller stalls.