West One Capital

Grace H 

on BBB

3 years ago

Where do I begin... ************ is the worse. No communication from ***** or ****. You constantly have to ask questions since they send you paper work to sign but do not explaination. ***** apparently went behind our back to with the other party involved and made decisions with our money without telling us. I am not sure if he expected the second party to tell us, but I assume since he is professional he would had a conversation with us as well. Once we realized that ***** and **** did that, no one would give me an exact an... read more

Timothy A. 

on BBB

4 years ago

I’m amazed! They completed all approvals on my refinance and made it happen in less than 30 days. Great to work with compared to the big companies you see on TV. 

Ernesto C 

on BBB

5 years ago

Do not go with this loan agency, the loan officer kept promising a lower rate on my property but as we kept moving the process forward he kept boosting the rate. we went from under 4% to 7% at a time that interest rates are at a all-time high. I wish I was able to get what I paid for the appraisal back which was $700. Look for other options or other lenders that do not over promise. 

Ali M 

on BBB

5 years ago

Highly recommend looking at other mortgage brokers, this company was a complete nightmare to deal with. They made so many errors throughout the process-in the first contract they sent us to sign they got the purchase price wrong, our down payment amount wrong and they they called us a few days later to say that they made a mistake with the interest rate and needed to charge us more. They added on extra charges to the loan last minute, closed 24 days late and generally just over promised and then failed to deliver repeatedly.... read more

anonymous 

on Superpages

10 years ago

I have called this company multiple time and they do not return any phone calls. If I could give negative stars I would.