West Marine

B. G 

on BBB

2 years ago

Long ago I think I purchased something from Weat Marine at the **************, ********** location. However, I never subscribed to their promotional emails. Nevertheless they have **** bombarding me with promo emails. Unsubscribing repeatedly has never solved the barrage. I have even called ****** to have me taken off their database and even though I was told they would do so, I continue, months later, to receive 2-3 promo emails per week. Contacting the local store confirmed my suspicion their hands were tied and couldn't d... read more

Matthew B. 

on BBB

2 years ago

Was charged three times for a $300 fishing reel that I never ordered.... I am a disabled veteran on a fixed income and they ******** my account on two separate $320 charges and took all of my rewards certificates out of my account. I am contacting my bank today to report you guys as fraud. My case number is #********. This needs to be fixed today! I have already been emailing with the lawyer who is going to be helping me with this who is one of the big guys at wounded warriors. You guys are horrible. 

Lonie W 

on BBB

3 years ago

Since I had to leave a star, it is only one! My husband looked online for a boat part, that said it was IN STOCK, placed the order and paid the extra for 2-day shipping. When the order still listed as IN PROCESS 3 days later, he called. The part he ordered was in fact NOT IN STOCK, and they have NO CLUE when it will be back in stock. He was told their system "Just does that" when listing a part in stock, when it is actually not in stock. Unsure if we will actually get our money back. We will NEVER USE THIS COMPANY AGAIN. 

David M 

on BBB

4 years ago

Trolling motor ordered brand new through website. Motor arrived in beat up previously opened box. Tiller assembly was broken and rattling with plastic parts. Box had been previously opened with restapling and taped edges. Customer service was a waste of time. Over $300 spent and no resolution. BUYER BEWARE! THIS COMPANY IS **** AND THEY DONT CARE ABOUT YOUR COMPLAINTS!!! 

Collin Y 

on BBB

4 years ago

Terrible. First of all they ship with fedex (the worst shipper available). The main issue I had with them was that they double charged me for a $2000 item so I had $4000 charged to my card before I had even receieved the one $2000 item. Then when I called they gave 3 separate stories with the last one being that it was the banks fault. It is obviously not the banks fault, it is west marines fault. They finally agreed to refund one of the charges but it is going to take 7-10 business days so now that card has a $2000 charge t... read more