West Hills Hospital and Medical Center - West Hills, CA

Stacey F. 

on Birdeye

2 years ago

DO NOT GO TO WEST HILLS EMERGENCY ROOM- BUYER BEWARE! I went to West Hills Emergency Room- chosen since the facility as it was an in-network hospital for my Anthem PPO insurance. Upon receiving a denial of services and payment for the ER doctors bill by Anthem- even after a re-review of their decision- I am held for payment in full of the $1375.00 bill received. The bill was denied by Anthem due to an incorrect CODING issue by the ER doctor for my visit - here is why: The ER doctor(s) at this facility are NOT contracted with... read more

Brandi 

on Birdeye

8 years ago

I had been vomiting all night for about 6 hours. I was promptly seen by personnel to to get blood work and to get my insurance information in the emergency room. I asked repeatedly after being here for 3 hours for some help. Everyone kept telling me to just wait. I would have preferred someone to tell me to go home there's nothing they can do for me. I was finally seen by the doctor who was very nice but had (3 1/2 hours later) an issue with keeping me in a room . I then again waited to have an IV put in. I have now been h... read more

Alethea 

on Birdeye

8 years ago

West Hills verifies your identity and insurance coverage, than sends your lab samples to a lab that's not in your insurance carrier's network, instead of to a preferred provider located within the same medical complex. This is crappy way to treat patients. Why should insured patients get treated at West Hills, if West Hills pays no attention to the insurance information submitted by the patient. Patients have a reasonable expectation that a preferred provider will be used when available and be told when one is not.