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West Hills Hospital & Medical Center

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3.9
772 reviews
|Medical Centers|Los Angeles, CA 91307

7300 Medical Center Dr, Los Angeles, CA 91307

(818) 676-4000

https://westhillshospital.com/?utm_campaign=corp_listings_mgmt

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About

Serving West Valley, CA with hospital and emergency room care for more than 50 years.

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3.9
772 reviews
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Stacey F. review for West Hills Hospital & Medical Center
Stacey F. on BirdEye

a year ago

06/19/2021, 07:51 AM
DO NOT GO TO WEST HILLS EMERGENCY ROOM- BUYER BEWARE! I went to West Hills Emergency Room- chosen since the facility as it was an in-network hospital for my Anthem PPO insurance. Upon receiving a denial of services and payment for the ER doctors bill by Anthem- even after a re-review of their decision- I am held for payment in full of the $1375.00 bill received. The bill was denied by Anthem due to an incorrect CODING issue by the ER doctor for my visit - here is why: The ER doctor(s) at this facility are NOT contracted with Anthem Blue Cross and the ER doctors seem to bill their services at the highest rate of service, coded at level 5. Note: I saw the ER doctor for 3 minutes on my visit. I know someone else with the exact same issue/same bill and said this is the first claim ever submitted that their insurance company refused any payment. - Anthem refuses to pay at the Level 5 coding saying the services provided in my chart does not warrant a level 5 billing/coding. They asked the ER doctor to submit with the corrected code. - The billing dept. at West Hills Emergency Medical Association (ER doctor billing) refused to change the code which comes along with a $1375.00 charge for the services. When I expressed by frustration in my trying to get this situation corrected and paid out- the person in the billing dept. went on to explain I am not the only one with this billing issue- they had many patients where the insurance companies are denying the coding submitted for the claims. They went on to explain their policy is to accept whatever the insurance pays and in the past the insurances have paid out whatever level of services the insurance felt was warranted based on the patients charts submitted to them by the ER Doctors. Now the insurance companies are denying the charges wanting the corrected code for what they will pay out on. This issue then leaves the patient on the hook for the entire amount of the bill, when the insurance companies deny the claim with coded with level 5 treatment code for services rendered and the ER doctors/billing refuse to change the code for the services. SOUNDS LIKE LETS BILL THE MOST AND SEE WHAT WE CAN GET STRATEGY- big loser is the patient who is left holding the bag in the middle of this dispute. ER doctors at West Hills bill at the highest level waiting for any payments they can get. SCAM that only hurts the unsuspecting patient stuck in the middle of this. BUYER/PATIENT BEWARE!!
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Natalie Topfer review for West Hills Hospital & Medical Center
Natalie Topfer on Facebook

2 years ago

10/18/2020, 12:20 PM
After a 10 minute wait, I was seen to. Nursing staff were super friendly, efficient and helped me with pain management immediately. Chris needs a special mention as he was outstanding! The doctor, the CT scan doc, the ultra sound - each person was professional and truly made me feel I was in good hands. Obviously one hopes they never need to rush to ER, but this was an experience for which I can only give praise. Everything was neat and clean. Well done West Hills ER!
Business Response:

Thank you for taking the time to leave your feedback! We will be sure to share with the team - and make sure Chris sees this!

Milad Shafieezad review for West Hills Hospital & Medical Center
Milad Shafieezad on Facebook

2 years ago

10/18/2020, 05:35 AM
Disgusting staff, rude inconsiderate.. they took my uncle away because of how long they took with the airlift.. you won’t ever see me as a patient in this horrible place. If you would have hurried to find a helicopter. My uncle might have been saved. Staff yelled at me and treated me like dirt as they were getting ready to transport him..
Business Response:

We take these concerns very seriously and would appreciate the opportunity to discuss your feedback offline. Please contact us at 818 676 4334.

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MsIamallthat Minnie review for West Hills Hospital & Medical Center
MsIamallthat Minnie on Facebook

2 years ago

08/01/2020, 02:47 AM
I can say that this location is friendly and easy check in service plus they call u quick.. Faster er I've been too ever
Business Response:

Thank you for the kind words!

Yaselesvaaofrecer Naty Gutierrez review for West Hills Hospital & Medical Center
Yaselesvaaofrecer Naty Gutierrez on Facebook

2 years ago

05/23/2020, 03:20 AM
siempre al pendiente de mi
Maureen Jiménez Rawlinson review for West Hills Hospital & Medical Center
Maureen Jiménez Rawlinson on Facebook

2 years ago

04/03/2020, 17:33 PM
Knowledgable, polite and professional staff. Great hospital.
Sosy Markakis review for West Hills Hospital & Medical Center
Sosy Markakis on Facebook

2 years ago

03/13/2020, 12:50 PM
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Kelly Gallagher review for West Hills Hospital & Medical Center
Kelly Gallagher on Facebook

2 years ago

03/13/2020, 12:50 PM
Business Response:

We strive to provide the highest quality in patient care. Thank you so much for sharing your story with us!

Benjamin G. Juarez review for West Hills Hospital & Medical Center
Benjamin G. Juarez on Facebook

2 years ago

03/13/2020, 12:50 PM
Wow ! Todos en el Hospital de West Hills desde las personas de limpieza, las enfermeras y doctores personal administrativo TODOS son gente muy amable, un servicio EXCELENTE!! POR SUS ATENCIONES MIL GRACIAS ESPECIALMENTE AL PERSONAL DEL PISO 5 DIOS LOS BENDIGA.
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