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west elm
- Retail
- Calgary, AB
About this business
Location details
868 16 Ave SW, Calgary, AB, T2R 0S9, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This review is not for the West Elm store in Calgary, AB. The website doesn't allow any reviews, so I am sharing it here. I had a very bad experience with their Silky TENCEL™ Sheet Set I ordered a couple months ago. The color faded away after the first wash and some spots lost more color, making the bedsheets look very ugly. They didn't even retain their silk touch. I followed the wash (care) instructions to the T but still ended with that result. Poor quality. Not worth the price at all.
I had a product sent and installed by West Elm that turned out to be a lemon with missing parts however I was not informed that the product was faulty upon assembly. When I recognized the issue and called there was zero support provided stating “nothing was documented by our team”. The first West Elm contact I called hung up on me. The second time I called the contact provided no compensation and directed me to spend more money to have the issue fixed out of my pocket. Good luck to anyone that has to reach out to the West El... read more
I generally don't write reviews, it takes a lot to make me upset. This has by far been one of the worst purchasing experiences of my life. TLDR: Don't shop at this store or any of the Williams Sonoma brands, great products but its not worth the headache to actually receive them. Pros: Great ins-store customer service and design support. Good quality furniture and products. Cons: - Abysmal customer support that is not empowered nor care to solve problems - Delivery timelines are a ballpark estimate at best and not one was eve... read more
Also had a terrible experience with corporate. Talked to a guy named Chad. Won’t be ordering anything from West Elm again.
if I could give this clown show less than one star I would. Do yourself and And never do business with this garbage company. I’ve had a piece of furniture arrived twice now (the first about a month after the delivery date) Completely damaged. The replacement to the replacement was cracked across the entire front when it arrived. Both times the delivery company refused to allow me to send the product back (we refused delivery) And the piece of garbage is still sitting in my house. For what is supposed to be a luxury brand, Th... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.7 star rating with 278 reviews.
When is west elm open?
west elm is open now. It will close at 6:00 p.m.
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