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west elm
- Retail
- Chadstone, VIC
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
1341 Dandenong Rd Ste LL, Chadstone, VIC, 3148, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Absolutely appalling experience with West Elm Chadstone. I purchased a vase in-store, only to have it leak and cause damage to my $500 coffee table. At no point during the sale was I advised that the vase wasn’t watertight — no signage, no tags, no verbal warning from staff. After contacting West Elm to report the issue, it took them over 3 months to even bother replying. When they finally did, they refused to accept any responsibility, claiming that it states online the vase is not watertight. I didn’t purchase it online — ... read more
Super happy with my purchase. Delivery guys were super helpful and friendly set up the bed and left the place clean. I think the did make life a bit hard for my interior designer with their registration but ended up all good
Check your furniture before the delivery team leaves! I bought a bed from West Elm about a year ago, and within six months it started creaking and became unstable—worse than any budget furniture I’ve owned. After inspecting it, I found that 4 out of 12 bolts were never installed, and none of them had the spring washers that are shown in the manual. We reached out to West Elm customer service and were disappointed to receive no apology—just an email with the installation manual. In the end, we had to go to Bunnings, buy the p... read more
I had to jump on and write a positive review for this company after years of what can only be considered disappointing customer service, their HR department has finally done something good! I was helped by a lady called Aloe who could not have gone out of her way more if she tried. She was helpful, knowledgeable and very friendly. I have never had great service in this store (or that of Pottery Barn) to be quite honest but things are looking up! I will definitely go back when stock is available.
Terrible customer service by them & their customer service online mob. Worst ever experience.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.9 star rating with 131 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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