This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
951 Rose Ave #104, North Bethesda, MD, 20852, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 10:00 a.m. to 7:00 p.m. | |
Tue | 10:00 a.m. to 7:00 p.m. | |
Wed | 10:00 a.m. to 7:00 p.m. | |
Thu | 10:00 a.m. to 7:00 p.m. | |
Fri | 10:00 a.m. to 8:00 p.m. | |
Sat | 10:00 a.m. to 8:00 p.m. | |
Sun | 11:00 a.m. to 6:00 p.m. |
Absolute mess of retailer. Placed an order for a damaged chair. Waited for 9 months. It never came. After a lot of back and forth, they said I have to come into the store to buy the replacement. They promised a refund to my card. Never got it. Instead, several days later, they sent some store credit card, which I didn't ask for. Seems like the multiple agents I talked to don't talk to each other, lots of confusion. Never shopping here again.
They have some nice selections, but there were a few things I saw online that weren't displayed in the store. The customer service also leaves a lot to be desired. Everyone spoke, but nobody really tried to assist us. Overall, it was a lackluster in store experience, but I may still buy what I saw online.
If you are going to order and pick up in store it seems that they are currently understaffed. I tried to pick up yesterday after 7:30 p.m. and was told to come the next morning. When I called the next morning they are telling me to wait until 1:00 p.m. so they'll have enough staff available to help in the warehouse because everyone's busy with a customer. It could just be the holidays but it is very inconvenient to have to be brushed off multiple times. It's most likely due to the holidays but I recommend not ordering to pic... read more
west elm has a 3.2 star rating with 97 reviews.
west elm is closed now. It will open at 10:00 a.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com