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west elm
- Retail
- North Bethesda, MD
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
951 Rose Ave #104, North Bethesda, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Absolute mess of retailer. Placed an order for a damaged chair. Waited for 9 months. It never came. After a lot of back and forth, they said I have to come into the store to buy the replacement. They promised a refund to my card. Never got it. Instead, several days later, they sent some store credit card, which I didn't ask for. Seems like the multiple agents I talked to don't talk to each other, lots of confusion. Never shopping here again.
They have some nice selections, but there were a few things I saw online that weren't displayed in the store. The customer service also leaves a lot to be desired. Everyone spoke, but nobody really tried to assist us. Overall, it was a lackluster in store experience, but I may still buy what I saw online.
If you are going to order and pick up in store it seems that they are currently understaffed. I tried to pick up yesterday after 7:30 p.m. and was told to come the next morning. When I called the next morning they are telling me to wait until 1:00 p.m. so they'll have enough staff available to help in the warehouse because everyone's busy with a customer. It could just be the holidays but it is very inconvenient to have to be brushed off multiple times. It's most likely due to the holidays but I recommend not ordering to pic... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.2 star rating with 97 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
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