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west elm
- Retail
- Boulder, CO
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
1750 29th St Ste 1052, Boulder, CO, 80301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Lucas helped us buy a 9x12 wool rug and was fabulous. He was professional and had a great eye for design. We will be back soon as we are furnishing an empty home. Just a totally wonderful experience .
The staff here have the worst customer service I have ever encountered. They are so rude, I'm floored that they work in retail. Awful experience.
DO NOT BUY FROM WEST ELM. If you make a purchase that requires shipping, you will be charged and if you cancel or return they will. NOT refund shipping. I found a similar desk at Ashley furniture for several hundred dollars less and free shipping and free returns. I WILL NOT BUY FROM WEST ELM OR Pottery barn, and will spread the word to avoid them both.
Customer service needs help. I’ve called 4 times (on different days) and am always put on hold. The salesperson either doesn’t return to my call or I’m asked to call back another time. Also, the only reason I’m trying to reach the store is to return a product that is damaged. It has been a frustrating experience.
Today I was checking out with my new bedding and met the sweetest woman who had just relocated from Chicago. As someone who just relocated from California, it was nice to meet someone else new. And the elder lady checking us out was really rude and kept interrupting me and the other lady’s conversation to ask me for my phone number, lacking the social awareness of what was happening. And then when I “finally” gave her my phone number, she made a rude comment “you know how I feel about people moving here” insinuating that we ... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.9 star rating with 109 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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