west elm

Kate Barnholt 

on Google

5 days ago

I have called the Boulder, Colorado store three times to receive assistance with my delayed order. I have talked to someone every time about my issue, which is that my furniture was to be delivered between November 25-December 9th but I was notified it would not come until March! I went to cancel my order due to the ridiculous delay and was told I could not. No one has gotten back to me after assuring that they would. This has been the worst consumer experience I’ve ever had and I spent a good amount on this furniture. Every... read more

Katheryn Hewatt 

on Google

2 weeks ago

Shoutout to the team at West Elm Boulder, especially Stacie, Grace, and Lucas! Every visit feels easy and enjoyable because everyone is so kind, thoughtful, and on top of things. The store is always clean, styled beautifully, and laid out in a way that actually helps me picture things in my space. It’s one of the places that makes Boulder feel like home for me. 

Riley Bright 

on Google

2 months ago

I scheduled an in home design consultation through the website, and received confirmation of my appointment. The day of the appointment no one showed up. When I called the store to ask what happened. They said they were short staffed, and they couldn’t send anyone. No one called to let me know ahead of time, but I rescheduled to give it a second chance. The exact same thing happened with the rescheduled date, and when they asked to reschedule again, I declined. When I asked why no one called to inform me before the appointme... read more

Anna Bencsik 

on Google

2 months ago

I called the store today to ask if they could help me with buying a pretty expensive bed in a certain finincing way. The lady I talked to, put the phone aside thinking I don’t hear her whispering, and criticized my accent and thought that I have bad intentions and eventually hung up on me. I will never buy anything from this place-super poor and unprofessional. But I guess they can afford loosing a customer..