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west elm
- Retail
- Boulder, CO
About this business
Location details
1750 29th St Ste 1052, Boulder, CO, 80301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
So kind here and helpful with all of my inquiries. Beautiful furniture too!
This store does not need any staff. I had to purchase my living room set online because the staff was too busy ignoring me and offering help to everyone else walking in who didn’t buy anything. I found the living room set in the store that I wanted, but had to order it online because I couldn’t get any help. This store lost a lot of money to an e-commerce sale.
We got a couch delivered exactly one week ago and have spent maybe 4 hours total sitting on it. The chaise cushion is already significantly sagging and honestly just looks awful. When I finally got in touch with someone from customer service, they told me someone would get back to me in 5-10 days. I wish I had done more research before spending so much money here.
Worst customer services, furniture delays, lies with charges and where the furniture is made in. First hand I know furniture store competitors have better customer service! After spending almost $10k on a couch, it still came with threading imperfections, different leather quality on the back of the couch and the arm rest couldn’t be installed because their warehouse forgot to include the hooks, so I had to wait another week. Never buying from West Elm again.
Very uppity and not helpful location at all. I would highly question if they treat everybody coming in fairly and without unbiased judgement. Came in randomly to see some furniture that I saw online, was immediately followed by a woman that was close by as I walked through various sections. Didn’t ask if I needed help just followed me as if I was going to steal a couch from under their noses (hadn’t touched any fabric swatches yet and was the only other person other than a family of 2 talking to a designer). By the time I di... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.7 star rating with 125 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
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