west elm

Alexei Ok 

on Google

a month ago

Absolutely terrible experience with West Elm (160 Walt Whitman Rd #1120) —both in terms of product quality and their pathetic excuse for customer service. We bought several sets of gold-colored silverware, each neatly boxed and clearly labeled “Dishwasher Safe.” Within just a few months, pieces began losing their gold finish and turning silver. So much for “safe.” Tried speaking to someone at the store. The amount of condescending nonsense we got from customer service was impressive, even by low corporate standards. Actual q... read more

Jane Lee Pena 

on Google

a month ago

I recently purchased a second sofa. I made a few calls to CS to request an exchange or refund. They told me they would notify me within 3 days. I had to call since weeks passed. I was told I could have a store credit minus almost $300 delivery fee. No thank you. Also, I was promised free design service from Huntington store as of late April. The designer, Karen Beck, asked me to provide detailed measurements and photos which I did promptly. She said she'd review and get back to me the following week if she needed anything. S... read more

Marisa Passaro 

on Google

a month ago

Went into the store looking to physically see plates that I’m looking to put on my registry. A staff member took several minutes with my fiancée and I to answer our questions and offered to price out the set we wanted. She was very helpful. 

Jody Zorn 

on Google

a month ago

Horrible! Do not order this couch or anything else from West Elm. To make a loooong story short, they delivered the couch which was missing a major piece to put it together. The couch sat in pieces in our living room for almost 3 months while we got the runaround. We were assured they would “make it up to us” once the couch was put together properly. Once it was, we were offered not even 10% off for our inconvenience and time (which included 2 unnecessary days of taking off work). Needless to say we returned the couch, which... read more

Jennifer Patel 

on Google

a month ago

Avoid this store at all costs. We purchased a couch in February with a delivery window of 4-6 weeks. Six weeks passed with no update. After visiting the store, the employees said they have nothing to do with the delivery process. They handed us two phone numbers to call, which wound up being an infinite loop of wild goose chases where each number we tried gave us a new number to call. Any time a rep actually answered the phone, they’d tell us to call someone else. It is beyond ridiculous. After endless follow up calls they f... read more