west elm

Catherine Beres 

on Google

a month ago

A few months ago, I visited the Palm Springs store to choose a sofa and rug. Kim Williamson patiently assisted me and was very helpful in making my selections. We anticipated a delivery time of about 90 days, which worked perfectly since we would be in Canada during that time. Surprisingly, the delivery was offered after only 30 days. I called the deliverer's cheerful customer service person each month and was easily able to reschedule it for the week of our return. The items were delivered yesterday and we are very pleased ... read more

P Cee 

on Google

5 months ago

If the rating was just about the staff of the store, I'd give it 5 stars. The staff is always welcoming and friendly. Have tried to stop here probably a half dozen times over the last year or two and this store just never ever ever ever EVER has the items in stock. Basically, unless you are shopping for a candle, pillow or a reed diffuser, this is just a showroom giving you a visual hint of what something looks like - they'll have to order it for you or you'll have to order from the website yourself. (I know, this is a lot o... read more

Ryan Jaleh 

on Google

7 months ago

Think twice before buying west elm. They won’t return items to the store and the employees at this particular store are very rude. 

Mark Bailey 

on Google

7 months ago

Excellent service that matches the fabulous merchandise and visual displays throughout the store.