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west elm
- Retail
- Palm Springs, CA
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
201 N Palm Canyon Dr, Palm Springs, CA, 92262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
If the rating was just about the staff of the store, I'd give it 5 stars. The staff is always welcoming and friendly. Have tried to stop here probably a half dozen times over the last year or two and this store just never ever ever ever EVER has the items in stock. Basically, unless you are shopping for a candle, pillow or a reed diffuser, this is just a showroom giving you a visual hint of what something looks like - they'll have to order it for you or you'll have to order from the website yourself. (I know, this is a lot o... read more
Think twice before buying west elm. They won’t return items to the store and the employees at this particular store are very rude.
Excellent service that matches the fabulous merchandise and visual displays throughout the store.
Worst customer service of any furniture retail in the Valley. Unfortunately, they even used Modernism week as an excuse when I entered the store with 4 other people that were inside. Manager chatting with an employee for 15 minutes with no acknowledgement. They have great bedding and I have sent many friends to the store but will not use them anymore.
I purchased the Laurent couch in Tarragon distressed velvet back in July. First delivery they brought 2 of the same pieces. I then found out they didn't have the arm piece in stock. I had to wait until November. I shared my concern about getting the couch at different times and not made from the same dye lot. Well low and behold the arm piece came and they didn't match. I called and explained I want the couch made from the same dye lot. They re-ordered to arrive in February. I was so excited about the couch arriving today. T... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 4.1 star rating with 145 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
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