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west elm
- Retail
- Albany, NY
About this business
Location details
1475 Western Ave Ste 16, Albany, NY, 12203, United States
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The worst. From lack of design knowledge to customer service. Mean girl club in mom jeans.
Purchased a bed frame in Early December. It is now mid-March. Without an explanatory email or courtesy call-I have been shipped single bits and pieces of the frame over the course of 3 months. (Still missing key pieces) The ship-date keeps moving back in week intervals with no truth as to when the rest of it will actually arrive. Post office doesn’t have it so that excuse is just a lie. They have time to bombard me with advertisements literally all day- how about take a minute to tell me what is going on with my shipment? Lo... read more
Best of the best. Excellent quality.
West Elm should be ashamed charging 2k for a couch that I ordered in February that had a May delivery date and now it’s pushed back till September(maybe). I had no idea about the delays until I called and was placed on hold serveral times for you to find out nothing. For a high end furniture company, your customer service is terrible, your ability to adhere to delivery dates is unbearable and your disinterest in fixing the problem aside from weak apologizes is embarrassing. Do better.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.4 star rating with 60 reviews.
When is west elm open?
west elm is permanently closed.
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