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west elm
- Retail
- Scottsdale, AZ
About this business
Location details
15279 N Scottsdale Rd Suite #125, Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered an item in May, paid full price. It's August and delayed multiple times and still didn't get it. I'm basically giving them an interest free loan for months now.
I was greeted warmly upon entering, and Jason answered all my questions and i made a purchase. I bought these beautiful dishes , he was quite helpful, and made my purchase easy, offered tips for next time! And wrapped my new dishes safely for my way home once i left. Thanks so much! We will be back!
DO NOT SHOP HERE – Worst Customer Service Experience Ever I spent over $400 on a mirror that was delivered damaged, with a broken frame. I reached out immediately and was told a replacement would be sent, and the broken mirror would be picked up. When the pickup team showed up, they said they were only there to take the broken mirror, and the new one would arrive later. Thankfully, my husband told me not to hand over the broken one until the new one arrived — because it never did. It’s been six weeks of back-and-forth with t... read more
If I could give zero stars, I would. SIX MONTHS of my time wasted. In a brief description, I was up sold credit cards with incorrect rewards information. I was sold a couch with the wrong side chaise and wrong material - waited months to find all this out. No call, no text, no show to the first scheduled delivery. Literally just ghosted on my scheduled delivery date. Sent in circles a dozen times. Finally, when the couch arrived, it was made in the wrong material and way smaller than it was in the store, looked like it was m... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.8 star rating with 121 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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