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west elm
- Retail
- Alexandria, VA
About this business
Location details
925 N St Asaph St, Alexandria, VA, 22314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Had a couple of snafus but great customer service fixed them quickly.
West Elm is now the Temu of home furnishing. We ordered three items, all arrived damaged and had to be sent back. Show room is nice, employees are helpful but the furniture quality is “contractor” grade so you know it’ll suck.
My several thousand dollar bed frame, ordered in July, was damaged at delivery and the store completely lost record of it after we sent it back by advisement. My husband and I are sleeping on the floor due to selling our bed frame in anticipation of the new order the week of expected delivery. Customer service sent and assembled a temp metal bed stand but didn't coordinate so the mattress sags and is getting damaged due to the fact our original order came with a built in box spring. This doesn't come until January and we've ... read more
Believe the reviews you see online, we were hoping for the best but this company is truly as awful at delivering as everyone says. We ordered 3 items from West Elm at the beginning of July, a king size bed frame, small table, and small coffee table with white glove delivery. We paid for white glove delivery specifically because we wanted help with the assembly of the king sized bed, the assembly of the two small items were just a bonus making the white glove worth it. Then despite a promised delivery date of end of July, it ... read more
I had an excellent experience with in-store customer service. A very young man didn't think they had the color fabric I was looking for but he obviously was new and didn't know much about the swatches. I asked a young woman who took over and knew exactly what I was talking about and provided all the information I needed. I ordered two storage ottomans in January. Were not due to be ready until June because they are custom made. I received them in April! Great quality. The delivery company was efficient and communicative with... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.1 star rating with 112 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
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