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west elm
- Retail
- Alexandria, VA
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
925 N St Asaph St, Alexandria, VA, 22314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Believe the reviews you see online, we were hoping for the best but this company is truly as awful at delivering as everyone says. We ordered 3 items from West Elm at the beginning of July, a king size bed frame, small table, and small coffee table with white glove delivery. We paid for white glove delivery specifically because we wanted help with the assembly of the king sized bed, the assembly of the two small items were just a bonus making the white glove worth it. Then despite a promised delivery date of end of July, it ... read more
I had an excellent experience with in-store customer service. A very young man didn't think they had the color fabric I was looking for but he obviously was new and didn't know much about the swatches. I asked a young woman who took over and knew exactly what I was talking about and provided all the information I needed. I ordered two storage ottomans in January. Were not due to be ready until June because they are custom made. I received them in April! Great quality. The delivery company was efficient and communicative with... read more
Kevin and his team helped me out with a return of some items that I no longer needed. I am very appreciative of the support.
A miserable store with unapologetic staff!! I ordered items from another store and picked it up at this store because my item was in stock here. I came home and opened the product and was surprised. The item I picked up had a scrap on it, so someone else had already returned it. The return invoice was found in the box. They sold the item without properly checking. As soon as I found out about this situation, I called the store right away. The person who answered the phone had absolutely no understanding or sympathy for the s... read more
Customer service is more than terrible
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.2 star rating with 109 reviews.
When is west elm open?
west elm is open now. It will close at 7:00 p.m.
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