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west elm
- Retail
- Tampa, FL
About this business
Location details
700 S Village Cir, Tampa, FL, 33606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Do yourself a favor and don’t waste your time or money with West Elm. They are a total scam! Take your money and don’t deliver the furniture when promised! When you call customer service they keep changing excuses. Furniture MIGHT be delivered many months after promised! Do not buy anything here. Horrible customer service!!! They have no accreditation with the BBB. Stay away!!!
I did not purchase my item from this exact store, however there is no other space to review the overall brand and I live here now. I have had a horrible experience with west elm. I purchased the Harris 76" sofa in alabaster weave performance fabric February 2024 and it has fallen apart. I called about my problems with the couch pilling about 6 months after receiving it, and all they sent me was a little brush to get the pilling off. However, this did not fix the problem. Now, my couch has pilling all over and looks like it h... read more
I’m disappointed by my experience with West Elm. On June 20, 2025, I placed an order for custom curtains and immediately called to switch from two large panels to four smaller---a request they agreed to after a 36-minute phone call. I was told the delivery date would be August 4, which already felt long. When August 7 passed with no update, the tracking link showed: “We’re sorry, a delivery date isn’t available yet….” I called and waited 21 minutes while the rep submitted a vendor inquiry. Eleven days later (on August 18), a... read more
While I wish I was able to leave a better review, in good conscience I cannot !! This review relates to West Elm’s cost of shipping and delivery. I recently was considering purchasing a 42” outdoor dining table and a 32” coffee table. Beware of their exorbitant charges for this service. A $519 dollar coffee table has a delivery charge of $159 dollars and a $849 dining table had another $159 dollar delivery charge. So, a combined purchase of $1,368 dollars has a total delivery charge cost of $318 dollars or 23.2% added to the... read more
I expected better customer service. I ordered an item and got an email that it was "shipped" but the tracking number doesn't work on any of the major carriers like FedEx, UPS, etc. And they keep updating the delivery date to 2 weeks out, then another 2 weeks out. Either this shippment is coming from Mars or it hasn't really been shipped (after almost 1 month of my purchase). I tried to call customer service for help but I waited like 25 minutes and no one answered.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.1 star rating with 184 reviews.
When is west elm open?
west elm is open now. It will close at 8:00 p.m.
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