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west elm
- Retail
- Tampa, FL
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
700 S Village Cir, Tampa, FL, 33606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I did not purchase my item from this exact store, however there is no other space to review the overall brand and I live here now. I have had a horrible experience with west elm. I purchased the Harris 76" sofa in alabaster weave performance fabric February 2024 and it has fallen apart. I called about my problems with the couch pilling about 6 months after receiving it, and all they sent me was a little brush to get the pilling off. However, this did not fix the problem. Now, my couch has pilling all over and looks like it h... read more
I’m disappointed by my experience with West Elm. On June 20, 2025, I placed an order for custom curtains and immediately called to switch from two large panels to four smaller---a request they agreed to after a 36-minute phone call. I was told the delivery date would be August 4, which already felt long. When August 7 passed with no update, the tracking link showed: “We’re sorry, a delivery date isn’t available yet….” I called and waited 21 minutes while the rep submitted a vendor inquiry. Eleven days later (on August 18), a... read more
While I wish I was able to leave a better review, in good conscience I cannot !! This review relates to West Elm’s cost of shipping and delivery. I recently was considering purchasing a 42” outdoor dining table and a 32” coffee table. Beware of their exorbitant charges for this service. A $519 dollar coffee table has a delivery charge of $159 dollars and a $849 dining table had another $159 dollar delivery charge. So, a combined purchase of $1,368 dollars has a total delivery charge cost of $318 dollars or 23.2% added to the... read more
I expected better customer service. I ordered an item and got an email that it was "shipped" but the tracking number doesn't work on any of the major carriers like FedEx, UPS, etc. And they keep updating the delivery date to 2 weeks out, then another 2 weeks out. Either this shippment is coming from Mars or it hasn't really been shipped (after almost 1 month of my purchase). I tried to call customer service for help but I waited like 25 minutes and no one answered.
Drove here an hour, ready to spend 3k on a bed that we already had picked out. Not a single employee said hi or asked to assist. Understaffed. Buying elsewhere that values time and money.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.2 star rating with 183 reviews.
When is west elm open?
west elm is open now. It will close at 8:00 p.m.
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