west elm

Lily Brown 

on Google

a month ago

I have never had a good customer service experience here. Ordered a table here a few years ago and it took nearly a YEAR to arrive. I would call the store for updates and the staff would give me vague updates and make me feel like I was being bothersome by inquiring about the whereabouts of a very expensive table I had paid for. After that experience I had decided not to shop here ever again, but my husband convinced me to stop in today and somehow I felt like their customer service has gotten even worse. They sent us home w... read more

Melissa Trybom 

on Google

2 months ago

Online ordering has been awful. Clearly they don’t care about negative reviews but here I go…. Ordered something that had missing pieces for installation. Customer service says “we’ll send a new one once they receive the first one at the warehouse…”. To count the missing pieces that aren’t there?? Several days later they are sending the new one. Haven’t received it. Meanwhile I stop into the store to see if I can expedite the process. They’re friendly but have nothing to offer. No stock, no ability to help. I’m told by the s... read more

Greg Janssen 

on Google

5 months ago

Can’t believe you need a BUYER BEWARE notice on a notable plaza store, but here we are. As you might expect, West Elm is not cheap. For the price, you expect quality items and service. We received neither. Our saga started out when we bought a set of table and chairs. The chairs were delivered before the table, and seemed fair quality at the time. More on that later. The table took months and months to deliver and we could never get a straight answer on the status of the order. When it finally arrived months later, they had ... read more