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west elm
- Retail
- Virginia Beach, VA
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
4511 Main St, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I have visited this location often. The employees were really kind and friendly. I went looking for particular items. They did not have them in store, but gladly ordered them to be shipped to my home.
1 star is not for this particular store. It is for West Elm's shipping and customer service. It's been 10 days since placing my order and the status is... Preparing to ship. Customer service cannot explain why. This is not the first time I've had an issue with the shipping. And they charge your credit card before they ship it
The free design services made visualizing and purchasing a breeze, however some of their software has not been updated. The ottoman I ordered based on the picture printed out for me was not what I received. It was supposed to have rounded edges, but the one I received has completely square ones. They said that was the older model and the software isn't all updated, so basically oh well live with it. Also, the couch I got was different then the one I sat in in the store. I'm currently fighting with customer service on this is... read more
EDITED: The free design services made visualizing and purchasing a breeze, however some of their software has not been updated. The ottoman I ordered based on the picture printed out for me was not what I received. It was supposed to have rounded edges, but the one I received has completely square ones. They said that was the older model and the software isn't all updated, so basically oh well live with it. Also, the couch I got was different then the one I sat in in the store and because it was a special order, they are cur... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.7 star rating with 84 reviews.
When is west elm open?
west elm is open now. It will close at 7:00 p.m.
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