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west elm
- Retail
- Richmond, VA
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
3117 W Cary St, Richmond, VA, 23221, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
This is the last time ordering from West Elm. Our first piece (media console - $2100) was damaged. The store where we bought it from (Richmond) does not handle returns. They told us to keep it and it would be replaced, but that they could not help us -- we'd have to call customer service. We called customer service only to have to hold for 20 minutes. The customer service rep told us it would be replaced, and sent us an email with that information. Then we get another email saying that replacement was cancelled. So we called... read more
I am extremely disappointed with my experience at West Elm. After spending a ridiculous amount of money on a full living room set, I expected much better service and communication. It has been months, and I still have no idea where my furniture is. Nobody seems to have a clue about the status of my order, and the lack of updates is frustrating. Every time I call customer service, I am given completely different information, none of which is helpful or consistent. It feels like nobody is accountable, and I’m left wondering if... read more
I was given a W E gift card for my birthday. After reading the reviews for the West Elm at Carytown, I braced myself for disappointment. The vibe is bored/affected luxury, but I had a good experience. (There were three other associates present, some on laptops, who were completely aloof. I enjoy privacy when shopping. If you require fawning, it won’t happen here.) I had a few online returns that were quality related. The gentleman who helped me, HC Gordon, was simultaneously steering the ship via headset, but remained focuse... read more
I have spent over $5,000 at West Elm and am very disappointed with their customer service in the store. Very rude and immature associates. Managers and associates are not well trained to handle certain situations and put impulsive emotions over professionalism. West Elm is a high end reputable store and their employees do not represent them in a good light.
Patrick was very rude and the other 2 little girls didn’t want help all because he didn’t knew how to do his job so she got mad didn’t want help would not recommend this LOCATION very bad customer service
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.3 star rating with 91 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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