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west elm
- Retail
- Plano, TX
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
7401 Windrose Ave. d130, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I spent over $10,000 on a bedroom set from West Elm and waited 4 months for delivery. When it finally arrived, the bed frame came with 6-inch legs instead of the 2-inch legs I had specifically ordered. This wasn’t a cosmetic issue — I have health problems that make it physically difficult and painful for me to get on and off a bed that high. I called the store five times over six weeks and sent multiple emails — all of which were ignored. It wasn’t until I threatened a credit card dispute that anyone at West Elm finally resp... read more
I can't say enough positive things about the West Elm store located at Windsor Legacy Drive. The staff was incredibly friendly and approachable, readily available to answer my questions and provide assistance. They made me feel welcomed and valued as a customer. I want to recognize the store manager Penny. She was very understanding, and helpful and gave excellent customer service. I will visit the store again. The West Elm is my go-to store for all my house furniture, bedding, decor, etc and I highly recommend it to others.
The customer service at this location is top notch - Mary Beth in particular is awesome. I will absolutely give them my business again in the future.
Attention buyers. If you need to buy piece of furniture avoid this place. Their customer service is ridiculous, 0 starts, we bought sectional and our cushions got damaged 2 months after and they won’t accept warranty due to fact that we need to “maintain” cushions. Who in the world pays $4000 for sectional that will get damaged after 2 months from just sitting on it. Bad quality. Definitely not walking in this store again.
The worst Logistics & Shipping team ever. Been waiting for an Office Chair that I ordered three and a half months ago. (August end, it's mid December now.) Countless follow up calls and emails later, there is still no update as to when I will get it. Just terrible service and bad form. You're better off buying stuff from C&B, RH, or even Bob's Furniture, to be honest. At least you will get what you ordered without the long, endless wait.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.3 star rating with 165 reviews.
When is west elm open?
west elm is open now. It will close at 6:00 p.m.
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