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west elm
- Retail
- Plano, TX
About this business
Location details
7401 Windrose Ave. d130, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
We haven't purchased yet, but Daibe (so sorry if I'm spelling it incorrectly) was awesome! He gave us a full rundown on the best times to purchase, customizations (which I didn't know we're offered), post purchase holding since I'm moving, and more. After he introduce himself and gave us all the information we definitely needed, he left us to our shopping. We didn't feel badgered or ignored. It was the PERFECT customer service. Thanks so much! Can't wait to get my new living room set.
Highly recommend West Elm in Plano! Friendly and knowledgeable staff who go out of their way to help you find what you want in your home. Eryn was so helpful- she was patient and immediately understood what I was looking for. She gave advice and suggestions when pieces were out of stock or didn’t fit. She made sure I was taken care of when she left on vacation. Mary Beth was quick and knowledgeable. She spent quite some time with us, coming out to measure at our property and finished up on a busy Saturday to make sure and ge... read more
Disappointed with West Elm’s handling of a defective product and poor follow-up. What should have been a simple resolution took nearly two months, with miscommunication along the way. Integrity and trust matter — unfortunately, this experience fell short of the brand’s promise. Hoping leadership addresses the gap in service. #WestElm #CustomerService #WestElmSupport #WestElmLeadership #ServiceFeedback
I recently had a mix-up with an order, accidentally selecting a swivel model instead of the non-swivel one I needed. You’d expect a big-box store to brush you off and say it’s your own mistake, but not West Elm! Maggie from customer service was an absolute gem. She handled my situation with such kindness and efficiency, arranging for a seamless return and ensuring I received the correct item without any hassle. Her dedication to making it right turned a potential frustration into a delightful experience. This is exactly why ... read more
Ridiculous store. I coughed once and a sales person leapt around the corner asking me if I needed help and what was wrong with me and recommending Ginger Tea. Then I dared to attempt to purchase 3 pillows , which they had a million of in multiple displays on the floor. and I had brought to the checkout area,only for the sales associate to mumble something about checking in the back and disappearing. Another woman was standing there and I asked what the issue was. She , rather shortly, informed me that they couldn’t sell merc... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.3 star rating with 170 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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