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west elm
- Retail
- Plano, TX
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
7401 Windrose Ave. d130, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The customer service at this location is top notch - Mary Beth in particular is awesome. I will absolutely give them my business again in the future.
Attention buyers. If you need to buy piece of furniture avoid this place. Their customer service is ridiculous, 0 starts, we bought sectional and our cushions got damaged 2 months after and they won’t accept warranty due to fact that we need to “maintain” cushions. Who in the world pays $4000 for sectional that will get damaged after 2 months from just sitting on it. Bad quality. Definitely not walking in this store again.
The worst Logistics & Shipping team ever. Been waiting for an Office Chair that I ordered three and a half months ago. (August end, it's mid December now.) Countless follow up calls and emails later, there is still no update as to when I will get it. Just terrible service and bad form. You're better off buying stuff from C&B, RH, or even Bob's Furniture, to be honest. At least you will get what you ordered without the long, endless wait.
I visited West Elm in Plano many months ago, but the service I received from Marybeth Holland was simply awesome. The store is amazing and the attention to detail and support she gave me while I was making decisions on fabrics, colors and furniture was fantastic. I felt like I had my own personal designer right there with me. Grateful to the store and grateful to Marybeth for her amazing support.
The customer service at this store is abismal. The person helping me today was not helpful at all, scrolled through the options, told me to “visualize” what something looked like. Was extremely sarcastic and rude. I was ready to buy a 3k bed frame but the interaction just made me never want to come back.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.3 star rating with 163 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 10:00 a.m.
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