west elm

Priyanka Paul 

on Google

a month ago

Disappointed with West Elm’s handling of a defective product and poor follow-up. What should have been a simple resolution took nearly two months, with miscommunication along the way. Integrity and trust matter — unfortunately, this experience fell short of the brand’s promise. Hoping leadership addresses the gap in service. #WestElm #CustomerService #WestElmSupport #WestElmLeadership #ServiceFeedback 

mr northville 

on Google

a month ago

I recently had a mix-up with an order, accidentally selecting a swivel model instead of the non-swivel one I needed. You’d expect a big-box store to brush you off and say it’s your own mistake, but not West Elm! Maggie from customer service was an absolute gem. She handled my situation with such kindness and efficiency, arranging for a seamless return and ensuring I received the correct item without any hassle. Her dedication to making it right turned a potential frustration into a delightful experience. This is exactly why ... read more

K D 

on Google

2 months ago

Ridiculous store. I coughed once and a sales person leapt around the corner asking me if I needed help and what was wrong with me and recommending Ginger Tea. Then I dared to attempt to purchase 3 pillows , which they had a million of in multiple displays on the floor. and I had brought to the checkout area,only for the sales associate to mumble something about checking in the back and disappearing. Another woman was standing there and I asked what the issue was. She , rather shortly, informed me that they couldn’t sell merc... read more

Pamela B 

on Google

2 months ago

I spent over $10,000 on a bedroom set from West Elm and waited 4 months for delivery. When it finally arrived, the bed frame came with 6-inch legs instead of the 2-inch legs I had specifically ordered. This wasn’t a cosmetic issue — I have health problems that make it physically difficult and painful for me to get on and off a bed that high. I called the store five times over six weeks and sent multiple emails — all of which were ignored. It wasn’t until I threatened a credit card dispute that anyone at West Elm finally resp... read more

Zenab Pirbhai 

on Google

4 months ago

I can't say enough positive things about the West Elm store located at Windsor Legacy Drive. The staff was incredibly friendly and approachable, readily available to answer my questions and provide assistance. They made me feel welcomed and valued as a customer. I want to recognize the store manager Penny. She was very understanding, and helpful and gave excellent customer service. I will visit the store again. The West Elm is my go-to store for all my house furniture, bedding, decor, etc and I highly recommend it to others.